AT&T

NMS ServiceNow Software Designer (IT Software Developer III) (Government)

AT&T • $108K — $225K *
Chantilly, VA 20152In-Person
Information Technology
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 16 years of experience with a doctorate or equivalent work history and education.
  • 5+ years of relevant ServiceNow experience.
  • ServiceNow Certified System Administrator certification required.
  • Experience leading teams in a technical environment.
  • Proficiency in Agile, Scrum, or SDLC methodologies.

Responsibilities

  • Ensure compliance with DoD 8140.03 Information Assurance Technical Level 2 requirements.
  • Guide team in deploying and integrating ServiceNow on RHEL and Windows systems.
  • Lead projects using Agile methodologies, promoting accountability and improvement.
  • Coordinate with Project Managers for updates on progress and risks.
  • Monitor and enhance system availability, responding to emerging issues.
  • Direct integration with enterprise tools and oversee documentation maintenance.
  • Manage troubleshooting of complex system issues, driving continuous improvement.

Benefits

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Generous Paid Time Off (at least 23 vacation days)
  • Paid parental and caregiver leaves
Full Job Description
AT&T has an opening for anNMS ServiceNow Senior Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Description of Job Duties/Responsibilities:
  • Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2.
  • Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements.
  • Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
  • Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
  • Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
  • Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
  • Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
  • Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
  • Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification.
  • Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement.
  • Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
  • Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget.
  • Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
  • Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.


Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years. Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include:
  • Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training.
  • Must have Certification: ServiceNow Certified System Administrator.
  • Must have at least one other advanced ServiceNow certification.
  • Team Leadership experience.
  • The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines.
  • The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle.
  • Experience with at least one of (Agile, Scrum, SDLC).
  • Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively.
  • Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
  • Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts.
  • Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods.
  • Excellent client-facing and internal communication skills.
  • Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills.
  • Skilled in working within a team environment within a professional office setting.
  • Skilled in the ability to focus study and research to rapidly solve specific problems.
  • Excellent and clear written documentation skills.
  • Excellent self-study to achieve advanced training as required by the team and the program.
  • Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
  • Excellent verbal communication skills.
  • Working knowledge of Service Now or other ITSM.
  • Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.
  • Experience innovating in a collaborative environment.
  • Advanced system architecture, design, and integration.
  • Experience with databases. Ideally including MariaDB.
  • Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco.
  • Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.


Desired Qualifications:
  • CompTIA Security+ or equivalent will meet the minimum requirement for the role.
  • ISC2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role.


Ready to join our team? Apply today!

Our NMS ServiceNow Software Designer (IT Software Developer III) (Government) earns between $108,000 - $225,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone


Weekly Hours:
40

Time Type:
Regular

Location:
Chantilly, Virginia

About AT&T

Cricket Wireless is a U.S.-based company that offers prepaid wireless voice, text, and data services. Cricket Wireless was founded in 1999 by Leap Wireless International, Inc. Currently, it operates as a subsidiary of AT&T Inc.

AT&T Careers

Joining AT&T means becoming part of a global team known for driving innovation and leading the telecommunications industry. It's an opportunity to grow your career at one of the most diverse and resource-rich companies in the world. Work You'll Do At AT&T, we're not just about phone lines and data plans. We're about connecting people and fostering relationships. As a member of our team, you'll help deliver cutting-edge solutions across various sectors, ensuring that our services are not only available but also transformative. Lead with Innovation Embrace a role at AT&T where technology meets creativity. Our professionals lead the market in developing and deploying technology solutions that transform how people communicate and do business. We are pioneers in creating new paths for technology, with a focus on sustainable and responsible innovation. Join a Diverse and Inclusive Team AT&T is committed to diversity and inclusion, ensuring that all employees can thrive. We are proud to offer diversity training and leadership programs that empower our team members to grow professionally and personally. Our culture is one of inclusivity, where every voice is heard and valued. Explore Job Opportunities Whether you're looking for an entry-level position or a more senior role, AT&T offers a range of job opportunities across various fields. From engineering to marketing, our team is composed of skilled professionals who are leaders in their respective areas. Internship Programs Kickstart your career with an AT&T internship. Gain hands-on experience, work on real projects, and learn from leaders in the industry. Our internships provide a robust platform for learning and growth, helping you build skills that are crucial for future success. Benefits and Growth AT&T is dedicated to the growth and development of its employees. We offer comprehensive benefits, including health care, retirement plans, and continuous professional development opportunities. With resources like career coaching and resume workshops, we support your journey every step of the way. Networking and Professional Development Expand your professional network within AT&T through various networking events, mentorship opportunities, and collaborative projects. Our focus on career development is designed to help you reach your professional goals, enhancing your skills and preparing you for leadership roles. Stay Connected Join Our Team Discover the career you've always wanted by exploring the open positions at AT&T. We are constantly on the lookout for passionate, innovative, and driven individuals to join our team. Check out our current job listings and find where your skills and interests align with our needs. Keep Up to Date Stay informed with the latest career tips, company news, and industry insights—all from the professionals who are part of our team. AT&T is a place where you can make an impact, leading the way in the telecommunications industry. Job Alert Emails Customize your experience by signing up for job alerts that match your career preferences. Stay ahead of the curve and be the first to know about exciting and rewarding opportunities at AT&T. At AT&T, your career is poised for success, equipped with the right tools, culture, and team to make it happen. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about AT&T
Size
203,000 employees
Market Cap
$131.2 billion
Industry
Telecommunications & Hardware
Net Income
-$5.1 billion
Founded
1983
5 Year Trend
+0.6%
Revenue
$171.7 billion
NASDAQ
T
* Ladders Estimates

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