5-7 years of experience in IT delivery management with a focus on ITIL practices
Proven experience in customer relationship management
Ability to lead strategic discussions and align with customer leadership
Demonstrated expertise in automation and process improvement within service delivery
Experience leading Major Incident calls and implementing Root Cause Analysis (RCA) processes
Strong coordination skills with the ability to manage 3rd party vendor issues
Hands-on expertise with Dell switches and Palo Alto firewalls, alongside knowledge of networking technologies
Responsibilities
Serve as the Onsite Delivery Lead for the Network Administration Managed Service Team
Manage network administration duties efficiently while ensuring the delivery of services meets quality expectations
Lead and facilitate Major Incident calls to quickly resolve issues and minimize disruptions
Drive Root Cause Analysis processes post-incident to prevent future occurrences
Act as the primary liaison for customer leadership to discuss service delivery strategies
Ensure effective escalation coordination with third-party vendors for support tickets
Benefits
Opportunity to work with cutting-edge network technologies
Engagement in high-level strategic discussions with client leadership
Chance to develop thought leadership in automation and process improvement
Collaboration with a dedicated and skilled network administration team
Exposure to a range of complex network security challenges
Full Job Description
Delivery Management with ITIL Experience
Customer management
Leading strategic discussions and roadmap with customer leadership
Thought leadership in bringing automation and process improvement in service delivery
Leading Major Incidence calls and driving RCA process
Managing coordination and follow-up/escalations to deal with 3rd Party vendor support tickets/issues
Ability to configure and discuss Routing and Switching technologies, MPLS, Network Security, Data Center networks - firewalls, IDS/IPS, VPN, load balancers
Must have hands on experience on Dell switches and Paulo Alto firewall.
