5-7 years in delivery management with ITIL methodology
Strong experience in customer management and stakeholder engagement
Proven track record leading strategic discussions with customer leadership
Expertise in automation and process improvement for service delivery
Experience managing Major Incident calls and driving root cause analysis (RCA)
Knowledgeable in coordinating with 3rd party vendors for support issues
Hands-on experience with Dell networking equipment and Palo Alto firewalls
Responsibilities
Lead the Network Administration Managed Service Team as the Onsite Delivery Lead
Benefits
Professional development and training opportunities
Flexible working hours and environment
Health and wellness programs
Access to cutting-edge technology and tools
Supportive team culture and work-life balance
Full Job Description
Delivery Management with ITIL Experience
Customer management
Leading strategic discussions and roadmap with customer leadership
Thought leadership in bringing automation and process improvement in service delivery
Leading Major Incidence calls and driving RCA process
Managing coordination and follow-up/escalations to deal with 3rd Party vendor support tickets/issues
Ability to configure and discuss Routing and Switching technologies, MPLS, Network Security, Data Center networks - firewalls, IDS/IPS, VPN, load balancers
Must have hands on experience on Dell switches and Paulo Alto firewall.
