Network Infrastructure and Meraki Administration

• Administer the Meraki dashboard including switches, access points, and security appliances across corporate locations

• Maintain configuration standards, firmware management practices, and monitoring and alerting policies

• Troubleshoot network issues and provide support for network changes and maintenance activities

• Manage and enforce Meraki administrative access model and document changes to the environment

Circuit and Carrier Management

• Manage primary and secondary circuits across all corporate locations, including inventory, documentation, and service records

• Coordinate with ISPs and circuit vendors for installs, renewals, disconnects, and service reviews

• Own escalation management for circuit outages and degraded service events

• Maintain carrier ownership and escalation matrix; serve as primary vendor contact for circuit providers

Corporate Wireless and Guest Wireless

• Administer corporate wireless SSIDs and manage guest wireless setup, access controls, and ongoing support

• Troubleshoot wireless performance issues and support access point deployment and coverage initiatives

• Maintain wireless policy and configuration standards across the enterprise

• Isolate and escalate Netskope-related wireless issues in coordination with the security team

802.1X and Network Access Control

• Own wired and wireless 802.1X configuration, support, and ongoing policy management

• Troubleshoot authentication failures and resolve certificate-related issues

• Coordinate with identity and security teams on policy dependencies and NAC platform changes

• Maintain operational support procedures for 802.1X environments

Building-to-Building Connectivity

• Manage network connectivity between corporate buildings, including inter-building routing, uplinks, and failover paths

• Troubleshoot site-to-site connectivity incidents and coordinate maintenance and planned changes

• Execute and document disaster recovery testing procedures between circuits serving corporate buildings

ThousandEyes Endpoint Agent Management

• Administer ThousandEyes Endpoint Agents for corporate laptops, including deployment, visibility, and troubleshooting support

• Review agent health and coverage across the environment; coordinate with endpoint and support teams as needed

• Maintain ownership documentation and support procedures for the agent management program

Lifecycle and Vulnerability Management

• Track hardware and software end-of-life milestones; develop refresh recommendations and coordinate upgrade or replacement planning

• Own the network infrastructure patch planning process, coordinating firmware, software, and security updates

• Track remediation of identified vulnerabilities in coordination with security teams; manage prioritization and change planning

• Maintain patching cadence documentation and vulnerability remediation tracker

Documentation and Knowledge Management

• Maintain and update network topology diagrams, building interconnect diagrams, and Meraki administrative standards

• Keep circuit inventory, vendor contact lists, and carrier escalation matrices current and centrally available

• Document 802.1X operational procedures, DR testing procedures, and ThousandEyes support ownership

• Maintain open issues, known risks, and technical debt summaries for ongoing management visibility