Job Description:Job SummaryFull-Time and Permanent; 7.5 Hours/Day; 252 Days/Year; 12 Months/Year; Grade E
Provides advanced technical support for the installation, maintenance, and repair of servers, hyperconverged infrastructure, networking devices, security systems, software, and related technology equipment. Delivers high-level troubleshooting and consultation to district users, including teachers, staff, students, and administrators. Supports Microsoft server environments, virtualization platforms, backup systems, and enterprise infrastructure technologies.
SupervisionWork is performed under the general supervision of the Network Services Manager.
Essential Functions- Maintain and support administrative and instructional technology systems, including Microsoft Servers, VMware environments, and backup systems.
- Install, configure, upgrade, and maintain servers, hyperconverged clusters, operating systems, and applications according to established standards.
- Provide advanced troubleshooting and system recovery for server operating systems, virtualization platforms, and storage systems.
- Administer backup and disaster recovery processes.
- Maintain and manage security camera servers in coordination with infrastructure and security personnel.
- Support hyperconverged clusters, including capacity management, performance tuning, and firmware/software upgrades.
- Direct and assist network engineering efforts in diagnosing and resolving system issues.
- Collaborate with database administrators, analysts, system administrators, and users to assess system needs.
- Maintain accurate system documentation and service records.
- Provide training and support to site-based technical staff.
- Assist with system-wide technology projects, migrations, and infrastructure upgrades.
- Coordinate with vendors for major deployments and support contracts.
- Serve on-call during nights and weekends for urgent issues.
- Perform additional duties as assigned.
Required Knowledge, Skills, and AbilitiesTechnical Proficiency In:- Microsoft Windows Server systems and Active Directory
- DHCP and DNS
- VMware ESXi and vCenter administration
- Nutanix Prism administration
- Hyperconverged infrastructure solutions
- Backup and recovery solutions
- Security camera server systems
- Network monitoring tools
- Ethernet switched networks, TCP/IP addressing, and routing
- Advanced troubleshooting of servers, storage, and network environments
Additional Skills:- Strong knowledge of Microsoft network services, account administration, client configuration, application deployment, DHCP, and DNS
- Basic knowledge of Linux server systems
- Experience with hardware and operating system troubleshooting
- Experience with high availability and disaster recovery configurations
- Ability to develop system documentation, project plans, technical reports, and training materials
- Strong communication, customer service, and professional skills
- Ability to explain complex technical concepts to non-technical audiences
- Ability to work independently and solve complex technical problems
Minimum Education and Experience- Associates degree (Bachelors preferred) in computer science, information systems, or a related field, or multiple years of server and network support experience.
- Equivalent combinations of education and experience may be considered.
License/Certification- Valid drivers license required.
- Industry certifications (preferred), such as Network+, Microsoft, VMware, Nutanix, or backup system certifications.
Physical Requirements- Ability to drive, stand, walk, climb, balance, bend, stoop, kneel, twist/turn.
- Push/pull up to 50 pounds; lift/move up to 20 pounds for at least 35 feet.
Work Environment and Conditions- Normal office environment risks.
- Subject to changing priorities, frequent interruptions, and high user demand.
- May require after-hours and weekend work.
Working Place: Norfolk, Virginia, United States Company : 2026 March 12 Virtual - Norfolk Public Schools 
