Eaton's ES AMER PCS division is currently seeking a National Service Operations Manager, CPDI (Critical Power and Digital Infrastructure) to join the team. This hybrid position is based out of our Toronto, ON location and requires local travel to customer sites. Relocation within Canada is provided for this position.

The expected annual salary range for this role is $144000 - $181000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Join Our Team: Making a Difference at Eaton

The National Services Operations Manager for CPDI is a key leadership role responsible for leading Eaton's Canadian service operations to deliver strong business performance, an exceptional customer experience, and a zero-incident safety culture. This role provides strategic and operational leadership for a geographically dispersed field-service based team, with accountability for growth, profitability, service execution, talent development, and continuous improvement. Working closely with sales, operations, and cross-functional partners, the National Services Operations Manager helps strengthen customer relationships, expand service opportunities, and ensure the organization is positioned for long-term success across Canada.

This role reports into the Critical Power and Digital Infrastructure business unit manager and leads leaders and team members across Canada, while partnering closely with sales, operations, and other cross-functional stakeholders.

ESSENTIAL FUNCTIONS:
• Lead a strong safety culture across the national service organization, including compliance, training, preparedness, and the resources required to support employees working in low, medium, and high voltage environments.
• Provide leadership for national service operations in Canada, ensuring effective execution of service strategy, operational priorities, and business objectives across a dispersed field-based team.
• Partner closely with sales and operations leaders to grow service revenue, strengthen customer relationships, identify new opportunities, and expand product and service offerings.
• Own financial performance for the service business, including profit planning, forecasting, cost management, backlog execution, receivables support, and disciplined operational reviews.
• Drive operational excellence through effective resource planning, manpower allocation, project and deliverables management, inventory coordination, subcontractor leverage, and execution discipline across all regions.
• Oversee core service processes including workforce planning, scheduling support, training coordination, and operational cadence to ensure consistent execution and customer responsiveness.
• Build and develop a high-performing organization through talent assessment, succession planning, coaching, performance management, communication, and leadership development.
• Provide leadership and direction for the Toronto facility test bay, including design and safety procedures as required.
• Lead and support managers and supervisors across Canada, fostering employee engagement, professional growth, retention, and strong leadership capability throughout the team.
• Serve as a visible and collaborative leader within a matrixed environment, working across functions and regions to align priorities, solve problems, and deliver world-class customer support.
• Champion continuous improvement by driving process enhancements, sharing best practices across regions and functions, and leading initiatives that improve service quality, efficiency, and cost performance.
• Support strong customer outcomes through issue escalation management, operational follow-through, and oversight of key business processes such as portal submissions and accounts receivable support, as required.
• Lead regular business reviews and operating rhythms to monitor performance, align priorities, and ensure execution against safety, customer, operational, and financial goals.

Qualifications:

Basic Required Qualifications:
• Bachelor's degree or diploma from an accredited institution or licenced electrician combined with relevant experience.
• Minimum of 5 years of experience leading a service, operations, engineering, or field-based team, including people leadership responsibility.
• Possess and maintain a valid and unrestricted driver's licence with travel of up to 50%.
• Must be legally authorized to work in Canada without company sponsorship.

Preferred Qualifications:
• Master's degree in business administration, engineering, or a related field.
• Experience leading geographically dispersed or remote field service, operations, or engineering teams.
• Strong knowledge of uninterruptible power systems, power quality products, and field service practices.
• Demonstrated success building strong customer relationships and leading effective issue resolution.
• Demonstrated ability to lead people, manage business performance, and operate with strong financial discipline.
• Excellent communication and influencing skills, with the ability to work effectively with customers, senior leaders, engineers, technicians, and cross-functional partners.

Skills:
• Demonstrated leadership qualities aligned with the Eaton Leader profile.
• Strong financial and business acumen for profitable growth
• Strong collaborative skills; ability to successfully work in a matrix environment.
• Demonstrated success in: a) driving zero incident safety culture; b); performance results; c) building high performance teams; d) leading cross-functionally; e) developing and retaining leaders; f) driving organizational change.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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