Purpose: The National Bankruptcy Supervisor is responsible for leading a team of specialists to manage our national portfolio of accounts under the firm's Bankruptcy Department. This includes accounts in various stages of Bankruptcy (Chapter 7, 11, 12, and 13).
Specific Duties and Responsibilities:- Prepare/manage daily production reports including workload distribution and performance management.
- Conduct regular audits of bankruptcy files to ensure accuracy in team performance.
- Onboard new staff and provide on-going training to team.
- Serve as a single point of contact for escalated issues with national bankruptcy clients.
- Participate regularly with clients on regularly set calls regarding pipeline management and escalated issues.
Job Requirements:- Minimum High School diploma.
- Minimum of 5 years of Bankruptcy experience with a Law Firm and/or Loan Servicer
- Must have ability to interpret client systems including LPS/Black Knight
- Must have extensive Bankruptcy experience
- Must be proficient in software tools including but not limited to Word, Excel, Outlook and the Internet
General Competencies:- Must possess strong written and verbal communications skills.
- Must provide excellent customer service to internal and external customers
- Identifies and solves issues in a timely manner.
- Must be a team player and willing to help others in their department whenever necessary.
- Must be extremely organized and be able to multi-task.
- Conscientious with respect to work completion, deadlines, time management and attendance.
- Takes initiative in face of obstacles and identifies what needs to be done and takes action.
- Demonstrates commitment to Firm's vision, mission, and core values.
- Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
- Develops professional relationships and builds rapport with others.
- Overall good work ethic and willingness to adapt to change.
