Aramark

Multi-Site General Manager

Aramark$100K — $110K *
Food & Beverages
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • University degree or college diploma in Hospitality Management, Business Administration, Food Service Management, or related field preferred.
  • Minimum of 5 years progressive leadership experience in hospitality or food service industry.
  • Proven experience in multi-unit operations with financial performance accountability.
  • Strong business acumen with success in managing budgets and cost controls.
  • Exceptional leadership and coaching skills, with focus on team development.
  • Strong client relationship management and stakeholder engagement capabilities.

Responsibilities

  • Lead multi-unit food service operations, ensuring high-quality service standards.
  • Develop and execute operational plans for customer satisfaction and business growth.
  • Implement company initiatives and service excellence standards effectively.
  • Continuously assess operations for improvement in efficiency and profitability.
  • Maintain accountability for financial performance of the portfolio.
  • Develop annual business plans, budgets, forecasts, and financial summaries.
  • Build strong client partnerships for improved satisfaction and contract retention.

Benefits

  • Extended benefits including health, dental, and vision from day one.
  • Defined Contribution Pension Plan from first day of employment.
  • Three weeks of paid vacation + three personal days annually.
  • Employee Recognition Program including Service Awards.
  • Supportive and diverse workplace culture.
  • Scholarship Program available for dependents of full-time employees.
Full Job Description
Job Description

The General Manager is accountable for the overall leadership, operational excellence, financial performance, and client satisfaction of a multi-unit food service and hospitality program. This role provides strategic direction to deliver exceptional customer experiences, drive operational effectiveness, optimize financial results, and foster employee engagement while maintaining the highest standards of safety, compliance, and service delivery. As the primary leader of operations, the General Manager builds strong client and stakeholder relationships, develops high-performing teams, and drives sustainable business growth.

Job Responsibilities

Operational Leadership
• Lead a multi-unit food service operation, including retail, catering, and executive dining services ensuring consistent delivery of high-quality service standards
• Develop and execute operational plans that support customer satisfaction, client retention, and business growth
• Drive implementation of company initiatives, operational programs, and service excellence standards
• Continuously assess operations and implement improvements that enhance efficiency, quality, and profitability
• Ensure all contractual obligations and Scope of Work (SOW) requirements are met

Financial Management
• Maintain full accountability for the financial performance of the assigned portfolio
• Develop annual business plans, operating budgets, forecasts, quarterly Client business reviews, and monthly financial report summaries
• Analyze operating results and implement corrective actions as required
• Monitor and control food, labour, inventory, and operating expenses
• Identify revenue opportunities and execute strategies that support year-over-year growth

Client and Customer Relations
• Build and maintain strong client partnerships through proactive communication and strategic planning
• Drive client satisfaction, contract retention, and overall service excellence
• Establish strong relationships with key stakeholders, vendors, and business leaders
• Leverage customer and employee feedback to support continuous operational improvement

People Leadership
• Lead, coach, and develop management and frontline teams
• Foster a culture of safety, accountability, inclusion, engagement, and service excellence
• Support succession planning and leadership development initiatives
• Recruit, develop, mentor, and retain top talent

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:
• University degree or college diploma in Hospitality Management, Business Administration, Food Service Management, or a related field preferred
• Minimum of 5 years of progressive leadership experience in hospitality, food service, or a related service industry
• Proven experience leading multi-unit operations with accountability for financial performance
• Strong business acumen and demonstrated success managing budgets, forecasting, and cost controls
• Exceptional leadership, coaching, and team development skills
• Strong client relationship management and stakeholder engagement capabilities

What We Offer
• Extended benefits including health, dental and vision from the first day of employment
• Aramark Canada's Defined Contribution Pension Plan from the first day of employment
• Three (3) week's annual paid vacation + 3 personal days
• Employee Recognition Program including Service Awards
• Diverse and inclusive workforce
• Aramark Scholarship Program for dependents of full- time employees

Education

Bachelors preferred

The pay range for this position is $100,000.00 - $110,000.00.

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

Similar Jobs

More Jobs at Aramark

More Food & Beverages Jobs

Find similar Multi-Site General Manager jobs: