Summary of Job Responsibilities: While serving in the capacity of a working mortgage underwriter, additionally manage and oversee the daily operations of mortgage underwriting and compliance, ensuring timely, accurate loan decisions.
Essential Job Duties: - Supervise, coach, and evaluate underwriters to maintain productivity, quality, and compliance standards.
- Review and approve or recommend complex or exception loan files within delegated lending authority.
- Serve as a point of contact during internal audits, investor reviews, and regulatory examinations.
- Develop, implement, and update underwriting policies and procedures to align with regulatory and investor changes.
- Maintain strong relationships with outside vendors, investors and stakeholders
- Support new product implementation and ensure underwriting staff are trained in updated guidelines and requirements.
- Ensure accurate documentation and adherence to company policies throughout the mortgage underwriting process.
- Ensure all underwriting decisions comply with agency, investor, and company guidelines, including Conventional, Portfolio, HELOC and Jumbo loan programs, as well as brokered FHA, VA, and USDA.
- Monitor compliance with federal and state mortgage lending regulations, including but not limited to TRID, RESPA, TILA, ECOA, HMDA, Fair Lending, and Anti-Money Laundering (AML) requirements.
- Conduct quality control reviews, internal audits, and file monitoring to identify trends, reduce risk, and improve underwriting accuracy.
- Partner with leadership to identify process improvements, implement technology enhancements, and reduce operational risk.
- Collaborate with Quality Control, Compliance, Processing, Closing, Loan Originators, Secondary Market and servicing teams to ensure loan quality and operational efficiency.
- Research and communicate changes to agency and investor underwriting guidelines, ensuring staff receive ongoing training.
- Resolve escalated underwriting issues and provide guidance on complex income, credit, asset, and collateral scenarios.
- Analyze underwriting performance metrics, loan quality, turn times, and defect rates to improve operational effectiveness.
Skills and Abilities Required: - Ability to operate a personal computer (using various software), typewriter, calculator, scanner, mortgage loan origination system, copier, fax, and other office equipment.
- Ability to speak, read, and write English and perform complex loan calculations.
- Mental/visual skills necessary to effectively and efficiently monitor personal computer and loan processor input.
- The ability necessary to gather data from several sources, prepare loan files and documents and positively represent the Bank during such contacts.
- Ability to maintain confidentiality of customer information, employee information and any Citizens Bank business practices, processes and procedures.
Minimum Requirements: - Minimum of 5 years of experience as a mortgage underwriter with experience in a supervisory role.
- Bachelor's degree in finance, business, or related field or equivalent work experience.
- Strong understanding of conventional, jumbo, and construction loan products, along with Fannie Mae and Federal Home Loan Bank guidelines.
- In depth knowledge of credit analysis, secondary market income calculation, and loan compliance regulations.
- Proficiency with mortgage loan origination software, Encompass experience a plus.
- Excellent attention to detail and ability to work under pressure and meet deadlines.
- Strong communication skills and the ability to collaborate with internal teammates and third-party vendors.
- Knowledge of federal and state lending regulations, including RESPA, TILA, and HMDA.
Working conditions: Good. Experiences little discomfort for heat, noise, dust, or other factors.
