Morpheus Enterprise and Morpheus VM Essentials Support Engineer
This role has been designed as ''Onsite'' with an expectation that you will primarily work from an HPE office.
Job Description:Key Responsibilities:- Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-prem, hybrid, and cloud environments.
- Own and drive resolution of highest-severity escalations, critical customer incidents, and root cause analysis activities.
- Diagnose and troubleshoot issues related to virtualization, compute, operating systems, storage, networking, and automation platforms.
- Collaborate with cross-functional teams including Product Development, Engineering, Operations and Account Management to ensure customer success.
- Document solutions, FAQs, and best practices to improve internal knowledge bases.
- Provide architectural guidance to customers and internal teams.
- Collaborate closely within your team and other engineering teams on defect reproduction, triage, and product maturity.
- Develop tools, automation, and processes to improve support efficiency.
- Serve as a mentor and technical leader for the entire support organization.
- Influence product roadmap and design through field and customer insights, supportability requirements, and complex deployment learnings.
Ideal For:Senior engineers with deep expertise in virtualization, cloud orchestration, multi-tenant architectures, or enterprise datacenter operations.
Knowledge and Skills- Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
- 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
- Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
- Track record of leading technical escalations, RCAs, and cross-functional engagements.
- Ability to influence product quality and drive architectural improvements.
- Provides guidance and mentoring to less experienced engineers.
- Excellent written and verbal communication skills; mastery in English language.
- Ability to troubleshoot, isolate, and resolve complex problems.
- Ability to quickly learn solutions, technologies and products to a deep level.
- Experience in effectively dealing with difficult people and process situations.
- Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries.
- Strong conflict resolution skills.
- Drive for taking ownership of problems and self-development.
- Excellent judgment, flexibility and perseverance.
- Ability to effectively manage many responsibilities at the same time.
- Solid decision making and negotiating skills, strong business acumen.
- Flexibility to adapt to changing priorities and business requirements.
- Curiosity, fearlessness and willingness to jump into ambiguous technical situations.
Additional Skills:Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:Engineering
Job Level:TCP_04
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 111,000 - 211,000 in Colorado // 105,500 - 243,000 in Georgia & Texas
The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
The estimated job application period closure is June 1 2026; this timeline is provided for transparency and internal planning purposes.
