Your ImpactThis isn't a relationship management role - it's an ownership role. In this embedded, agency-facing role, you will serve as the primary owner of customer outcomes within a strategic account, supporting the end-to-end lifecycle of Axon's ecosystem. You will help bring together deployment, technical execution, adoption, and executive engagement into a cohesive experience that reduces complexity and improves consistency. Acting as a key onsite partner, you will contribute to operational excellence, support adoption across the Axon platform, and help agencies realize measurable impact from their investment. The result: measurable impact, stronger partnerships, and customers who stay and grow with Axon.
What You'll Do- Lead end-to-end lifecycle execution across deployment, adoption, optimization, and ongoing success for a strategic account
- Support multi-product program delivery, helping align hardware, software, digital evidence, and integrated workflows
- Serve as a primary point of accountability for customer-facing outcomes, partnering with internal teams (Engineering, Support, Product, PSO)
- Provide onsite technical support and troubleshooting, helping coordinate resolution and root-cause analysis
- Contribute to program governance, including roadmap execution, risk identification, stakeholder alignment, and progress tracking
- Build and maintain strong relationships with command staff and agency leadership, supporting QBRs/EBRs and planning discussions
- Drive adoption and value realization, helping ensure solutions are effectively integrated into agency workflows
- Share customer insights and feedback with Product and Engineering to help inform improvements
- Identify and support expansion opportunities, partnering with Sales on long-term account strategy
- Track and support customer success metrics, including adoption, program health, CSAT, NPS, time-to-value, and issue resolution
- Support Sales 14 Post-Sales onboarding and handoff, helping establish goals, success criteria, and alignment early
- Maintain a consistent onsite presence (approximately 4 days/week) to stay connected to agency operations and needs
What You Bring- Experience in customer-facing technical roles, program management, or complex deployment environments (typically 8+ years, but we encourage applicants with varied experience to apply)
- Comfort working across technical and operational domains, including hardware, software, networking, or integrated systems
- Strong communication skills, with the ability to engage with both technical teams and senior stakeholders
- Experience supporting cross-functional programs or initiatives with multiple stakeholders
- Interest in helping organizations adopt new technologies and improve workflows
- A thoughtful, problem-solving mindset with the ability to navigate ambiguity and prioritize effectively
- Ability to work independently while also collaborating closely with cross-functional teams
- Commitment to delivering a strong customer experience and building trusted relationships
- Ability to obtain and maintain CJIS compliance and adhere to security standards
Location: This position is based out of the greater Seattle area, working at customer sites 4 days per week with some travel
Benefits that Benefit You- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- And yes, we have snacks in our offices
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Base Pay Range
$115,575-$184,920 USD
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
