About the Role:

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you'll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You'll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.

You'll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you're someone who loves helping customers build workflows that solve real business problems-and you want to work at the intersection of AI, productivity, customer value, and revenue impact-this is the role.

This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We're looking for someone who's excited to work alongside the team during those days.

What You'll Achieve:

• Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion
• Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business
• Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals
• Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
• Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion
• Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered
• Learn Notion's product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system
• Help build and deliver OA programs that generate customer and business outcomes across Notion's install base

Skills You'll Need to Bring:

• 4+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
• Technical fluency and presence as a trusted advisor-while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
• Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes
• Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
• You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
• You're obsessed with AI, constantly building with the newest tools and learning new ways of working

Nice to Haves:

• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
• Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated OTE (On-Target Earnings) range is $145,000-$175,000 per year.

A Note on AI

You don't need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement - when that's the case, we'll say so explicitly in the qualifications. People who thrive here don't treat AI as a novelty. They use it to think better, and make their work easier for others to build on.