Notion

Mid-Market Customer Success Manager

Notion • $145K — $175K *
San Francisco, CA 94112In-Person
Business Services
5 - 7 years of experience
Reposted 1 month ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Customer Success or Account Management
  • Strong skills in building playbooks and processes
  • Ability to creatively solve customer problems
  • Experience working cross-functionally and navigating ambiguity

Responsibilities

  • Drive customer adoption, retention, and expansion for Notion's product
  • Serve as a trusted product expert and advisor to customers
  • Help establish foundational Customer Success strategies at Notion
  • Shape future product features by gaining customer insights
  • Elevate personal and team skills by tackling impactful challenges
  • Document and share findings to improve team and product efficacy

Benefits

  • Access to a competitive salary and equity package
  • Inclusive workplace culture that values diversity
  • Opportunity to work in person with a collaborative team environment
  • Potential for personal and professional growth in a fast-paced startup
  • Innovative environment with a focus on solving real problems for customers
Full Job Description
About The Role:
  1. Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams - but your friends and family can also use it to take notes, display photos, and more.
  2. Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through hands-on training and working sessions to build workflows that solve their specific problems-with AI at the center.
  3. Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness.
  4. Help build the foundations of Customer Success at Notion: As an early member of our Enterprise team, you'll be instrumental in helping define, refine, and scale our motion.
  5. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better - and work with product to inform what we do next.
  6. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time - and there's so much more to do and learn.


What You'll Achieve:
  • Drive AI adoption, value delivery, and renewals for a book of named accounts.
  • Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.
  • Lead AI workshops to build and deploy workflows that solve specific business problems.
  • Identify and qualify expansion opportunities within existing accounts.
  • Co-build customer success plans to help every customer achieve desired objectives.
  • Partner with AEs on growth strategy while owning customer activation and renewal readiness.
  • Learn our product inside and out and help your customers drive business outcomes.
  • Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction.
  • Document and share key findings/learnings with the broader Notion organization.


Skills You'll Need to Bring:
  • 5+ years of success in your current Customer Success or Account Management role
  • You have experience driving the end-to-end customer journey - from adoption to renewal
  • Strong discovery skills to uncover customer challenges and connect them to tailored solutions
  • You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
  • Ability to articulate value customers are receiving and present it effectively to senior audiences
  • Ability to build Customer Success playbooks and new processes based on learnings
  • Ability to work cross-functionally to solve customer problems creatively
  • Ability to navigate ambiguity in a fast-paced and foundational team
  • You don't need to be an AI expert, but you're curious and willing to adopt AI tools to work smarter and deliver better results


Nice to Haves:
  • You are a power user of Notion
  • You have experience working with a technical product and multiple commercial models (seats, usage)
  • You've been a first or early hire at a fast growing start up
  • You have experience using Notion at a past or current company

About Notion

Notion is a software company that provides a productivity and collaboration platform for teams. The company's platform offers a range of features, including note-taking, project management, and task tracking. Notion's software is designed to help teams streamline their workflows and improve their productivity. The company was founded in 2016 and is headquartered in San Francisco, California.
Learn more about Notion
Size
300 employees
Industry
Enterprise Technology
Net Income
-$80 million
Founded
2016
Revenue
$80 million
NASDAQ
NOT
* Ladders Estimates

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