The RoleWe're hiring Mid-Market Account Managers to own some of our most important post-sale relationships. This is not a typical AM role: you'll own both adoption and revenue, carrying quota on GRR and NRR while being the single face of Hyperbound to a broad book of mid-market accounts. Supported by our Solutions Engineers on integrations and onboarding, you'll shape the playbook for a new category and directly influence how Hyperbound grows.
What You'll Do- Own a book of business across our mid-market accounts, serving as the single point of contact from onboarding through renewal
- Drive adoption of Hyperbound (Roleplays, Real Call Scoring, certifications, learning modules) in partnership with our Solutions Engineers
- Build and deliver executive-level QBRs that tie product usage to business outcomes
- Carry quota on GRR and NRR: renew contracts, expand seats, and upsell modules
- Identify churn risk early and proactively solve adoption challenges
- Turn customer wins into references and case studies that fuel future sales
What You'll Bring- 3+ years in customer-facing roles, ideally progressing from CSM to AM or a similar hybrid
- Comfort being measured on revenue as well as customer success, with a track record of renewing and expanding a book (not just keeping customers happy)
- Ability to run QBRs that connect product usage to business outcomes
- A builder's mindset: you thrive in fast-paced environments and want to write the playbook, not follow one
- Strong relationship skills and willingness to travel frequently to be on-site with customers
- Excitement about being the face of a breakout YC company to some of the world's best-known brands
Bonus pointsPrior startup, past founder, or high-growth experience
Compensation & BenefitsSalary: $170K-$210K OTE structured 60/40, with variable tied to GRR and NRR to reward retention and expansion, plus quarterly adoption bonuses as a kicker.
Equity: Meaningful early-stage equity in a Series A company growing 20% MoM
Health: Medical, dental, and vision coverage
Time off: Unlimited
Office: 5 days a week in SF with daily lunches. Commuter and parking benefits
Interview Process- Recruiter screen with James, Founding Recruiter (30 min)
- Hiring manager interview with Aaron, (30 min)
- Take home exercise (1-2 hours)
- Take home exercise review with Atul, Co Founder, and Aaron, hiring manager (45 min)
- On site meeting with founders (1 hour)
We move fast, from first conversation to offer in 1-2 weeks. We'll be transparent at every stage.
