Role description
Job Title: Microsoft 365 Engineer
Location: Houston, TX (Onsite)
Job Summary
We are looking for an experienced Microsoft 365 Engineer with 7 to 11 years of IT infrastructure and Modern Workplace experience
The candidate will be responsible for administration support troubleshooting migration security and governance of Microsoft 365 services including Exchange Online Microsoft Teams SharePoint Online OneDrive Entra ID Azure AD Intune and Security Compliance solutions The role requires strong technical expertise automation skills and experience working in enterprisescale environments
Key Responsibilities
Microsoft 365 Administration
Administer and support Microsoft 365 tenants
Manage Exchange Online SharePoint Online OneDrive and Microsoft Teams
Handle user provisioning licensing mailbox management and access governance
Monitor M365 Service Health and resolve servicerelated incidents
Support hybrid environments involving onpremises and cloud platforms
Exchange Online
Mailbox creation migration retention and compliance management
Configure mail flow connectors transport rules and email security
Troubleshoot mail delivery and Outlookrelated issues
Manage shared mailboxes distribution groups and resource mailboxes
Teams Collaboration
Administer Teams policies meetings collaboration and governance
Support Teams integrations with SharePoint OneDrive and Power Platform
Troubleshoot Teams voice chat and meetingrelated issues
Drive Teams adoption and best practices
SharePoint OneDrive
Manage SharePoint Online sites permissions and content structures
Support OneDrive administration and data governance
Implement retention versioning and document management policies
Troubleshoot access synchronization and collaboration issues
Security Compliance
Implement and manage
Microsoft Purview
DLP Policies
Retention Policies
Sensitivity Labels
Conditional Access
MFA
Microsoft Defender for Office 365
Ensure compliance with organizational security standards
Identity Access Management
Manage Microsoft Entra ID Azure AD
Configure SSO Conditional Access MFA and RBAC
Support identity synchronization and hybrid identity solutions
Automation Scripting
Develop and maintain PowerShell scripts for automation
Automate routine administrative and reporting tasks
Generate operational dashboards and management reports
Incident Problem Management
Provide L2L3 support for M365 incidents
Perform Root Cause Analysis RCA for recurring issues
Participate in change release and problem management activities
Maintain SOPs technical documentation and knowledge articles
Required Skills
Primary Skills
Microsoft 365 Administration
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Microsoft Entra ID Azure AD
Microsoft Intune
Security Compliance Center
PowerShell Scripting
Hybrid M365 Environment Management
Secondary Skills
Microsoft Defender Suite
Microsoft Purview
Power Platform
Azure Fundamentals
Migration Projects M365 TenanttoTenant Exchange SharePoint
ITIL Processes
ServiceNow
Preferred Certifications
MS102 Microsoft 365 Administrator
SC300 Identity and Access Administrator
AZ104 Azure Administrator
MD102 Endpoint Administrator
MS900 Microsoft 365 Fundamentals
ITIL Foundation
Soft Skills
Excellent communication and stakeholder management
Strong troubleshooting and analytical skills
Ability to work independently and in global teams
Experience handling customerfacing engagements and escalations
