Adobe Inc.

Mgr, Sales Operations 5

Adobe Inc.$192K — $278K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in business architecture, process transformation, or management consulting
  • Expertise in business architecture frameworks, capability modeling, and customer journeys
  • Experience in defining process metrics and operational governance frameworks
  • Partnership experience with IT and operations teams for CRM and automation
  • Prior experience in leadership roles, coaching, and developing teams
  • Exceptional communication and facilitation skills
  • Lean, Six Sigma, or similar certification preferred
  • Bachelor's degree in business, engineering, or related field

Responsibilities

  • Lead enterprise-wide business transformation initiatives in Adobe's Sales organization
  • Establish and uphold process metrics and capability roadmaps aligned to enterprise priorities
  • Define governance frameworks for business process development and operational excellence
  • Measure effectiveness and transformation progress through defined metrics
  • Translate business strategy into architecture artifacts and high-level requirements
  • Collaborate with technology teams on enabling capabilities through CRM and analytics
  • Coach and develop a team of business architects while fostering a collaborative culture

Benefits

  • Access to comprehensive healthcare and wellness programs
  • Generous paid time off and holiday leave
  • Opportunities for professional development and continuous learning
  • Flexible work arrangements to support work-life balance
  • Potential eligibility for long-term incentives and equity awards
Full Job Description
Senior Manager, Business Architecture

We are looking for:

A Business Architecture leader to support enterprise-wide business transformation across Adobe's Sales organization

The Senior Manager, Business Architecture will shape future-state operating models, define capability roadmaps, establish process governance and metrics, and lead cross-functional transformation efforts that improve scalability, efficiency, seller experience, and business agility.

This role is responsible for leading a team of business architects and process practitioners while driving alignment across complex, enterprise-wide initiatives.

Key Responsibilities:

Enterprise Business Architecture & Transformation

This is a great opportunity to be a part of end to end transformation for Enterprise Sales at Adobe! You will partner closely with process owners to connect future state design across the end-to-end sales experience, with a unique vantage point to curate the optimal solutions for our sellers. As the lead for the business architecture practice, you will establish and uphold process metrics and capability roadmaps.

Capability Roadmaps
  • Define and maintain capability roadmaps aligned to business priorities, growth strategies, and operational maturity goals.
  • Ensure business architecture deliverables and roadmaps are tied to measurable business outcomes and enterprise priorities.

Process Governance & Operational Excellence
  • Establish governance frameworks and standards for business process development, documentation, measurement, and ongoing enhancement.
  • Define process metrics, and operational health indicators to measure effectiveness, adoption, scalability, and transformation progress.
  • Partner with analytics and operations teams to develop reporting and insights that support prioritization and decision-making.

Cross-Functional Leadership & Technology Partnership
  • Translate business strategy and operational needs into business architecture artifacts and high-level business requirements.
  • Collaborate with technology teams to enable business capabilities through CRM, automation, analytics, and AI-enabled solutions.
  • Facilitate alignment and decision-making across Enterprise Sales and with our partner organizations.

People Leadership
  • Lead, coach, and develop a team of business architects and process practitioners.
  • Foster a culture of collaboration, innovation, encouraging critical thinking, and continuous improvement.
  • Support organizational capability building in business architecture, process excellence, and transformation methodologies.

Qualifications:
  • 7+ years of progressive experience in business architecture, process transformation, operational excellence, management consulting, or enterprise transformation roles.
  • Strong expertise in business architecture frameworks and methodologies, including capability modeling, value streams, operating models, customer journeys, and process architecture.
  • Experience defining process metrics, operational governance frameworks, and continuous improvement practices.
  • Strong partnership experience with IT, Product, Engineering, and Operations teams delivering CRM, automation, analytics, and AI-enabled capabilities.
  • Prior people leadership experience, including coaching and developing high-performing teams.
  • Exceptional communication and facilitation skills.
  • Lean, Six Sigma, or similar process excellence certification strongly desired.
  • Bachelor's degree or equivalent experience in business, engineering, or a related field.


Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $131,700 -- $278,750 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $192,500 - $278,750

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

About Adobe Inc.

The Omniture product suite provides an integrated set of services: advanced web analytics and segmentation (SiteCatalyst, Discover and Data Warehouse), search marketing (SearchCenter), optimization (Advanced Testing and Targeting -- Offermatica and TouchClarity), and the marketing integration platform (Genesis). They also have an iPhone application that allows customers to sign into their Omniture account and view statistics from anywhere.

Adobe Inc. Careers

Join Adobe Inc., a global leader in digital media and digital marketing solutions, and be part of a team that thrives on innovation and creativity. Adobe offers unparalleled job opportunities that propel your career forward in an environment that fosters growth and leadership. Work You’ll Do At Adobe, you will be immersed in an atmosphere of innovative solutions and exceptional leadership, contributing to projects that drastically change the landscape of digital content. Our team at Adobe is dedicated to empowering creatives and enterprises alike through cutting-edge technology and expertise. Transform the World with Your Creativity Adobe’s mission is to change the world through digital experiences. We are looking for professionals who are passionate about creativity, technology, and driving significant market evolution. Join a diverse team that values individuality and the fresh perspectives each member brings. Lead in a Culture of Innovation Adobe Inc. is synonymous with fostering a culture of innovation where your ideas can pave the way for groundbreaking digital solutions. Our leadership is committed to nurturing a dynamic and inclusive workplace that promotes career growth and development. Collaborate with the Best Work alongside a global team of talented professionals who are leaders in their fields. At Adobe, you will enhance your skills through collaboration and be inspired by the creativity and dedication of your teammates. Our networking opportunities within the company are designed to foster connections that lead to lasting professional relationships. Explore Career Opportunities Adobe Inc. offers a range of career paths from software engineering to marketing, customer experience to IT. Explore job opportunities and internships that align with your skills and passions. Adobe is committed to hiring the best talent and providing them with the training, benefits, and support needed to succeed. Innovate and Grow Drive innovation as part of the Adobe team and see firsthand how your work contributes to the company’s success and your personal growth. Engage in projects that push the boundaries of technology and creativity. Future-Proof Your Career Adobe is dedicated to the development of its employees at all stages of their careers. We offer comprehensive training programs, including leadership development and diversity training, to ensure you are equipped for the future. Our benefits package is designed to support the well-being and financial security of our team members and their families. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, curious, creative, and solution-oriented team players. Start your journey with Adobe today by exploring our exciting career and internship opportunities. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the rewarding and exciting opportunities that await at Adobe Inc.
Learn more about Adobe Inc.
Size
25,988 employees
Market Cap
$154.8 billion
Industry
Net Income
$5.2 billion
Founded
1982
5 Year Trend
+21.9%
Revenue
$12.8 billion
NASDAQ

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