Quest Diagnostics

Mgr, Patient Services - Sr

Quest Diagnostics$90K — $110K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in field operations or healthcare
  • 3+ years in a supervisory role
  • Valid driver’s license with a clean record
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Ability to manage multiple priorities in high volume settings

Responsibilities

  • Formulate operating objectives and strategies for facilities
  • Implement new methods for more efficient services
  • Monitor customer feedback on service quality and take action
  • Liaise with departments to meet operational needs
  • Manage supervisory staff performance
  • Ensure compliance with regulations
  • Monitor and review department budgets for profitability
  • Facilitate leader pipeline development programs

Benefits

  • Opportunities for professional development and training
  • Dynamic work environment with multiple locations
  • Potential for career advancement within a growing organization
  • Collaborative team culture across departments
  • Travel opportunities to support distributed teams
Full Job Description
JOB DESCRIPTION

Responsible for the management of managers and supervisors in multiple geographies. In partnership with the Commercial team, responsible for the strategy in the geographic markets.  Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets. 


JOB RESPONSIBILITIES
  • Formulates operating objectives, goals and strategies for assigned facilities.  
  • Conceives and implements new methods for providing more economic and efficient services.  
  • Monitors customer reaction to quality of services and implements action when required.  
  • Maintains liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.  
  • Manages supervisory staff in the performance of their duties.  
  • Ensures adherence to compliance guidelines.  
  • Responsible for monitoring budgets of various departments or locations. 
  • P&L Responsibilities: 
  • Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation.  
    • Coordinates operating plans and activities with the logistics, marketing and other satellite operations to ensure a cohesive effort.  
    • Manages all locations under supervision to ensure profitability and takes appropriate cost cutting actions as necessary.  
  • Ability to travel in support of large distributed and virtual teams. 
  • Responsible for facilitation of leader pipeline development (i.e., leader academy, OLDP, etc) 

JOB QUALIFICATIONS

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Required Work Experience:  

  • 6+ years of experience in field operations, laboratory, or related healthcare field 
  • 6+ years experience in field operations, laboratory, or related healthcare field 
  • 3 years of experience in a supervisory role 
  • Must have a valid driver’s license and clean driving record 

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

  • Position requires travel 
  • Occasionally lifting up to 25 pounds 
  • May require extended periods of focus  
  • May require extended periods of sitting or standing 
  • Ability to manage stress  
  • Capable of handling multiple priorities in a high volume setting 

Knowledge:  

  • Knowledge of Microsoft Word, Excel, and Power Point 

Skills:  

  • Strong interpersonal skills 
  • Strong problem-solving skills 
  • Strong sense of teamwork 
  • Strong communication skills 
  • Strong P&L skills 
  • Ability to abide by strict timelines and budgets  

Education

  • Bachelor’s Degree (Preferred)

Work Requirements

  • Travel Required

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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