WestRock

Mgr I, Quality

WestRock$75K — $95K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma or GED required
  • 5+ years in manufacturing
  • 3+ years in a production supervisory role
  • Strong communication and interpersonal skills
  • Proven problem-solving ability
  • Solid understanding of quality assurance and data analysis
  • Professional quality certifications preferred

Responsibilities

  • Review and execute standard operating procedures
  • Coordinate internal and external audits
  • Ensure compliance with quality policies and regulations
  • Investigate quality failures and implement corrective actions
  • Collaborate with production to enhance product quality
  • Track internal quality issues and customer complaints
  • Lead quality improvement initiatives and training

Benefits

  • Tools and training for quality management
  • Opportunities for professional development
  • Collaborative work environment
  • Focus on efficiency and quality improvement
  • Support for quality certifications and professional growth
Full Job Description
General Information

Job ID
ATR62085

Posting Job Title
Quality Manager

Locations
IN Mishawaka

Employment Type
Full Time

Date Posted
09-Jun-2026

Relocation Support
No

Description & Requirements

The Opportunity:

The Quality Manager will ensure quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures. You will be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

This position is located at the Wakefield, MA Corrugated Container facility.

How You Will Impact Smurfit WestRock:

  • Review, approve, and execute facility and corporate standard operating procedures for site implementation
  • Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
  • Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
  • Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
  • Work closely with production managers to maximize product quality and reliability and minimize cost
  • Track, analyze, and lead initiatives for all internal quality and customer complaint issues
  • Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
  • Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
  • Execute facility improvement initiatives as determined from performance data
  • Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized
  • Provide tools and training for quality management and quality improvement to the facility staff


What You Need to Succeed:

  • High School diploma, or G.E.D - Required
  • 5+ years of work-related manufacturing experience.
  • 3+ years of experience in a production supervisory role.
  • Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards.
  • Proven track record of problem-solving.
  • Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
  • Thorough knowledge of quality standards and methodologies.
  • Ability to learn proprietary software programs and leverage enterprise complaint management software
  • Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred


Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

About WestRock

Westrock Coffee Company is an integrated coffee, tea, flavors, extracts, and ingredients solutions provider in the U.S., providing coffee sourcing, supply chain management, product development, roasting, packaging, and distribution services to the retail, foodservice and restaurant, convenience store and travel center, CPG, non-commercial, and hospitality industries.

WestRock Careers

Joining WestRock means becoming part of a global team dedicated to supporting some of the world’s leading companies in packaging and distribution solutions. At WestRock, we believe in fostering an environment of growth, innovation, and leadership, making it an ideal place for professionals looking to advance their careers in a dynamic industry.

Work You’ll Do

At WestRock, your work will directly contribute to our mission of redefining how packaging solutions can drive business success. As part of our team, you will use your skills to collaborate on market-leading projects that focus on sustainability and innovation. With a culture that values diversity and leadership, you will be empowered to lead projects at the intersection of technology, sustainability, and customer engagement.

Join Our Market-Leading Team

Become a part of a team where your ideas and contributions are valued. At WestRock, we are committed to providing job opportunities that enhance your professional skills while promoting a culture of diversity and inclusion. Our team consists of over 50,000 dedicated professionals who are leaders in the packaging industry, driving transformation and delivering results with precision and creativity.

Innovative Work

Engage in work that matters with a company that offers diverse job opportunities, from positions in engineering and design to marketing and supply chain management. WestRock is a place where innovation is at the forefront of what we do, integrating cutting-edge technology and sustainable practices to meet the evolving needs of our customers.

Be Part of a Great Team

Working at WestRock means being part of a supportive network that encourages professional growth and development. Enjoy the benefits of a robust internal networking system, diversity training programs, and leadership development opportunities that help you build a fulfilling career.

Future-Proof Your Career

With WestRock, you are not just finding a job; you are building a career. We offer a wide range of career paths, supported by comprehensive training programs and development opportunities that help you grow at every stage of your professional journey. Whether through an internship, entry-level position, or a leadership role, your potential for growth is limitless.

Explore Job Opportunities and Internships

Discover the various career paths WestRock offers. Whether you are a seasoned professional or a recent graduate, explore how your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, innovative, and ready to lead.

Stay Connected

Join the WestRock team and stay up-to-date with the latest in industry trends and company news. Search open positions that match your skills and interests, and prepare your resume to take the first step towards a rewarding career at WestRock.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WestRock.

Join Our Team

Search for open positions that match your skills and interests. We look for passionate, creative, and solution-driven team players ready to make a difference.

SEARCH WESTROCK JOBS

At WestRock, we are more than just a packaging company; we are a team that believes in innovation, sustainability, and driving growth through inclusive and diverse global leadership. Join us, and be part of a company that values what you bring to the table and helps you turn your professional aspirations into reality.
Learn more about WestRock
Size
49,900 employees
Market Cap
$8.8 billion
Industry
Net Income
-$677.4 million
Founded
1953
5 Year Trend
+7.4%
Revenue
$17.5 billion
NASDAQ

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