Microsoft

Metro Build Program Manager

Microsoft • $102K — $202K *
Sterling, VA 20164In-Person
Real Estate & Construction
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School qualification or equivalent with 3+ years of IT equipment support experience or relevant server/network deployment in large-scale settings.
  • Bachelor's or Technical College Degree with 8+ years in critical infrastructure or physical IT infrastructures.
  • High School qualification or equivalent with 10+ years in critical infrastructure or physical IT environments.
  • Experience coordinating data center build operations and service delivery activities.
  • Relevant certifications in IT (e.g., CompTIA, ITIL, CCNA) preferred.

Responsibilities

  • Establish strong relationships with construction stakeholders.
  • Attend and contribute to construction and commissioning meetings for new builds and expansions.
  • Serve as the liaison between construction and operations to address issues preemptively.
  • Conduct routine walkthroughs and inspections during the construction phases.
  • Ensure successful turnover operations and timely delivery of documentation and artifacts.
  • Monitor and report on key service metrics and operational trends.
  • Facilitate standardization of infrastructure processes and oversee facility design and commissioning.

Benefits

  • Comprehensive health and wellness plans.
  • Professional development and training opportunities.
  • Opportunities to work on cutting-edge technology projects.
  • Flexible work arrangements and a supportive work environment.
Full Job Description
Responsibilities

Responsibilities:

As a Metro Build Program Manager, your success will be measured by:

Data Center Build Operations
  • Establish good working relationships with all the Construction stakeholders
  • Attend all Metro new build, expansion and retrofit project related design, construction, and commissioning meetings.
  • Be the liaison between Construcion and Operations (be the voice for Operations) and escalate any issues that could cause impact
  • Participate in all Construction/Operations walk throughs, as well as routine construction inspections during the builds
  • Coordinate and execute turnover operations, ensure turnover checklist is completed and validated, and all turnover artifacts are delivered on time.
  • Document and report lessons learned from each project

Service Delivery
  • Able to balance leadership, influence skills, supportive individual contributions, project management, and expertise in enterprise-level operations.
  • Monitors services and KPIs, OKRs, SLAs, and OLAs and reports trends and service anomalies.
  • Keep track of all the latest and upcoming key milestones and deliverables
  • Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes.
  • Standardizing infrastructure equipment, processes, and workflows through design, construction, and turnover of these world class facilities.
  • Assisting with new facility design & commissioning, coordinating to installation of core network infrastructures.

Data Center Work Environment:
  • Share best practices, assists others in learning role, process, procedures, and mentors others
  • Promotes a culture of safety, security, and compliance in all aspect of datacenter activities
  • Realize the impact of change on others
  • Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success
  • Embody our culture and values

Ownership
  • In alignment with management priorities, holds self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Supports escalation of issues to appropriate owner.


Qualifications
Required/minimum qualifications

  • High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments


OR equivalent experience

Other Qualifications

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Additional or preferred qualifications

  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)


OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.

  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.


Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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