Salesforce

Messaging Strategy & Operations - Analytics Lead

Salesforce$100K — $130K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in analytics, business intelligence, or a related field with support of senior leaders.
  • Strong quantitative and problem-solving skills for analytical frameworks.
  • Experience in creating dashboards, scorecards, and performance reports.
  • Proficiency with SQL, Tableau, and AI-powered analytics tools.

Responsibilities

  • Build and maintain KPI frameworks and executive dashboards connecting marketing activity to revenue.
  • Serve as analytics partner, supporting measurement design and channel performance analysis.
  • Utilize AI-powered analytics tools to automate and enhance analytical processes.
  • Collaborate with various teams to ensure accurate and actionable analysis.

Benefits

  • Hybrid work model with three days in-office each week.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing & Communications

Job Details

Overview Of The Role
Join Salesforce's Strategy & Operations team as the first-ever analytics partner embedded within the Messaging & Solutions Marketing organization, supporting teams across Social, Portfolio Marketing, Launches, Keynotes, Customer Insights, Industry Marketing, and International PMM. This is a high-visibility opportunity to build the analytics practice from the ground up, translating performance data into clear recommendations that inform planning, prioritization, and investment decisions at the leadership level. This is a hybrid role with three days in office each week.

Responsibilities

  • Build and maintain KPI frameworks, executive dashboards, and scorecards that connect marketing activity to pipeline, revenue, and Net New Annual Order Value (NNAOV), making the organization's business impact legible to leadership.

  • Serve as the analytics partner for teams across the org, supporting measurement design, goal-setting, channel performance analysis, and audience intent signal analysis that connects marketing behavior to pipeline conversations.

  • Use AI-powered analytics tools and modern analytical platforms to build, automate, and extend analytical work, treating AI as a force multiplier for the organization's decision-making.

  • Partner cross-functionally with Strategy & Operations, Central Planning, Marketing, and Data teams to ensure analysis is accurate, decision-useful, and consistently applied across the organization.



Required Qualifications

  • 5-7 years of experience in analytics, business intelligence, strategy, operations, finance, or a closely related field, with demonstrated experience supporting senior leaders with analytical decision support and executive-level reporting.

  • Strong quantitative and problem-solving skills with the ability to structure ambiguous questions into clear analytical frameworks and translate findings into decision-useful recommendations for leadership audiences.

  • Experience building dashboards, scorecards, and performance reports, with judgment about when a dashboard is the right output and when a concise two-slide summary is more effective.

  • Proficiency with SQL, Tableau or equivalent, and cloud data warehouses; demonstrated experience with AI-powered analytics tools such as Claude Code or Codex.



Preferred Qualifications

  • Experience working within or directly supporting a marketing organization or marketing analytics function.

  • Familiarity with multi-touch attribution modeling and connecting program or channel activity to pipeline and revenue outcomes.

  • Strong written and verbal communication skills with the ability to present complex findings to executive audiences clearly and concisely.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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