Key Responsibilities

• Manage daily operations of messaging systems

• Administer user accounts, distribution lists, and policies
• Support identity integration with Active Directory / Azure AD / E-Directory
• Monitor system health and performance
• Maintain email security configurations
• Support end users and IT teams
• Troubleshoot mail flow and delivery issues
• Participate in on-call rotation
• Assist with migration-related testing and validation
• Collaborate with cross-functional teams to ensure seamless integration of email systems with other applications and platforms.
• Deployment of patches and updates for various systems
• Oversee the testing and validation of patches before and after deployment to ensure compatibility and prevent issues or disruptions.
• Resolve patch-related issues, including installation failures and system reboots, and coordinate resolution with relevant teams.
• Monitor patch deployments
• Develop and maintain documentation and procedures

Required Skills & Experience

• 5+ years of experience in email administration

• Strong experience with Microsoft Exchange (On-Prem and/or online)
• Strong understanding of email protocols, routing and security
• Experience with email security and filtering
• Strong troubleshooting abilities
• Experience with Active Directory or Azure AD
• Strong analytical skills to identify patterns and trends in email system performance.
• Knowledge of Zoom Platform will be a differential

FLSA status:
This position is exempt (not eligible for overtime pay):

• Day one health, dental, and vision insurance

• 401(k) Plan with competitive employer match

• Vacation, sick, holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events