The TJX Companies

Merchandise Operations Manager

The TJX Companies • $85K — $109K *
Los Angeles, CA 90011In-Person
Retail & Consumer Goods
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • Supervisory experience, preferably with non-exempt staff
  • Knowledge of Merchandise Operations preferred
  • Proven relationship-building in a collaborative environment
  • Strong delegation and communication skills
  • History of talent assessment and associate development
  • Flexibility and adaptability in fast-paced settings

Responsibilities

  • Manage recruitment, training, and development of support staff
  • Proactively assess and plan for workload and staffing needs
  • Build relationships with business functions to improve goods flow
  • Resolve complex operational and HR issues independently
  • Align staffing assignments with business needs
  • Develop performance objectives supporting sales and profit goals
  • Create division-specific initiatives to enhance operational processes

Benefits

  • Associate discount
  • 401(k) match
  • Medical/dental/vision coverage
  • Health savings account and flexible spending account
  • Life insurance and disability coverage
  • Paid holidays, vacation, sick leave, and parental leave
  • Tuition reimbursement and scholarship program
  • Adoption and surrogacy assistance
  • Referral bonuses
  • Discounts on auto/home insurance
Full Job Description
Job Description:

The Opportunity: Grow Your Career.

The Merchandise Operations Manager manages the Merchandising support functions related to assigned chain and/or multiple divisions. This role manages recruitment, training and development of support staff including Supervisors and other Merch support staff. Additionally, they will continually reviews and improves our buying process support functions with the goal of driving profit. The Merchandise Operational manager ensures proper coverage and alignment of support staff with Merchandising's business needs.

  • Develop effective relationships with GMMs, MMs and buyers to understand, plan and execute support needs
  • Proactively anticipate and plan for future workload and staffing needs by leveraging available business tools and relationships
  • Build relationships and identify opportunities with various business functions
    (Transportation, Vendor Compliance, Planning & Allocation, etc.) to better manage and improve the accurate receipt and flow of goods
  • Independently resolve complex operational and HR issues
  • Consistently assess and create staffing assignments that align individual business need and existing staff
  • Develop performance objectives that align and support merchandising sales and profit goals
  • Develop division specific initiatives to improve operational processes
  • Manage and reduce attrition by identifying and providing growth opportunities for staff
  • Work with Supervisors and Talent Acquisition to identify key skills for each merchandise support function role
  • Manage the hiring, training and on-boarding of new associates
  • Conduct performance evaluations and oversee merit recommendations within assigned chain or division(s); provides career counseling, 1:1 coaching and development for direct reports and/or indirect reports. Support Supervisors with personnel issues including progressive disciplinary action and terminations
  • Develop on going technical and non-technical training for both supervisors and
    staff
  • Oversee payroll budgets and wage and hour policies
  • Acts as liaison with sister companies to leverage and develop Merchandising support best practices
  • Market travel and attend Merchant strategy meetings, when necessary
  • Other duties as assigned


Who We're Looking for: You.
  • Bachelor's degree or equivalent experience
  • Supervisory experience; non-exempt supervisory experience preferred
  • Knowledge of Merchandise Operations preferred
  • A history of building effective relationships in a collaborative matrixed environment
  • Proven ability of supporting and influence client group
  • Strong delegation, organizational and communication (verbal and written) skills
  • A history of successful talent assessment and associate development
  • Flexibility, adaptability and comfort working in the gray in a fast-paced environment
  • Supervisory experience; non-exempt supervisory experience preferred
  • Demonstrated strong strategic and paradoxical thinking
  • Knowledge of Merchandise Operations preferred
  • History of follow-through and effective prioritization
  • Strong Excel and Word skills
  • Ability to quickly adapt and use new computer systems
  • Preferred knowledge of off-price retail


Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

Address:
888 South Figueroa Street

Location:
USA Buying Office Los Angeles CA

This position has a starting salary range of $85,600.00 to $109,200.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.

About The TJX Companies

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 115 in the most recent Fortune 500 listings. With over $27 billion in revenues in 2013, more than 3,200 stores in six countries and over 190,000 Associates, they see themselves as a global, off-price value retailer. TJX operates four major divisions: The Marmaxx Group (T.J.Maxx and Marshalls) and HomeGoods in the U.S.; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (TK Maxx and HomeSense). In December 2012, TJX acquired Sierra Trading Post, an off-price Internet retailer.

The TJX Companies Careers

Join the vibrant team at The TJX Companies, a leader in the retail industry, where your career growth and development are supported by a culture of diversity, innovation, and leadership. As the home of the world's largest off-price apparel and home fashions retailer, we offer unparalleled job opportunities that empower you to leverage your skills and drive forward with confidence in a dynamic employment landscape. Work You’ll Do At The TJX Companies, you’ll engage in work that matters. Join our community of passionate, curious, and creative team players who are dedicated to propelling the company forward through strategic innovation and robust leadership. Our team at TJX is committed to helping you explore vast opportunities, from entry-level positions to executive roles, ensuring that every step you take is geared towards professional growth and excellence. Transform Your Career Step into a role that harnesses your potential and pushes you to excel. The TJX Companies is not just about job opportunities; it's about building a meaningful career. Here, you will find a supportive network that values professional development and diversity training, helping you to enhance your skills and advance your career. Internship Programs Kickstart your career with The TJX Companies through our internship programs. These opportunities are designed for ambitious students looking to make a significant impact in the retail sector. Interns at TJX gain hands-on experience, valuable insights, and real-world skills that are crucial for future employment, all while being immersed in a culture that thrives on innovation and teamwork. Benefits and Culture Choose a career with The TJX Companies and enjoy a range of benefits that underscore our commitment to our employees' well-being and professional growth. Our inclusive culture fosters diversity, encouraging you to bring your unique perspectives and ideas to the table. At TJX, you’ll find more than just employment; you’ll discover a place where you can grow personally and professionally, surrounded by leaders and peers who will help you thrive. Leadership and Development Prepare to be a leader at The TJX Companies, where we prioritize your leadership development as a critical part of your career journey. Through targeted training programs and access to mentoring and networking opportunities, we equip you with the tools to succeed. Our leadership framework supports your growth at every level and helps you navigate the complexities of the retail world with confidence. Join Our Team Explore the job opportunities at The TJX Companies today and find the position that matches your skills and passions. We are continuously hiring across various departments, looking for individuals who are driven, solution-oriented, and ready to contribute to our global success. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here at The TJX Companies. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and aspirations. Discover the rewarding career opportunities waiting for you at The TJX Companies. Whether you’re refining your resume, preparing for an interview, or seeking to enhance your professional skills, TJX is here to support you every step of the way. Join us and be part of a company that celebrates diversity, encourages innovation, and cultivates leaders.
Learn more about The TJX Companies
Size
340,000 employees
Market Cap
$90 billion
Industry
Retail & Consumer Goods
Net Income
$90.4 million
Founded
1987
5 Year Trend
+7.9%
Revenue
$32.1 billion
NASDAQ
TJX
* Ladders Estimates

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