Experience Product ManagementLeads multiple Product Managers to orchestrate and deliver experiences against an integrated set of end-to-end priorities that will delight our clients while delivering breakthrough business results.
Key Responsibilities and Duties- Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
- Provide leadership, coaching, and managerial support to Product Managers for their assigned core experiences and journeys.
- Lead the Experience product management lifecycle for assigned journey across platforms/channels and internal/external client groups.
- Partner with Technology, Design, and other teams to align experience and tech capability roadmaps and investments.
- Champion the client experience across shared sub-products and platforms supporting all clients.
- Diagnose friction in experiences and prioritizes/drives ongoing enhancements through partnerships.
- Drive feature/capability roadmap assessment and development across assigned journey to deliver customer and business outcomes.
- Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.
Educational Requirements- Bachelor's Degree Preferred
Work ExperiencePhysical Requirements- Physical Requirements: Sedentary Work
Career Level11PL
Responsible for driving advice growth and adoption across the TIAA ecosystem via enterprise-wide capabilities including Digital Lead Gen (Advice Cards, Triggers and Channel Optimization), Yodlee (Account Aggregation), Meeting Scheduler and AI.
Preferred Requirements:
8+ years Product Management & Fintech experience, Retail & Wealth Product Mgmt Experience
Product Leadership Experience
Related Skills
Analytical Skills, Collaboration, Continuous Improvement Mindset, Customer Engagement, Data-Based Decision Making, Group Problem Solving, Influence, Innovation, Product Design, Product Management, Product Performance/Improvement Monitoring, Relationship Management, Story Telling
Anticipated Posting End Date:2026-09-29
Base Pay Range: $173,000/yr - $238,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Benefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
