Marketplace Operations Manager - Toronto

WorkWhile

$80K — $100K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-4+ years in strategic consulting, finance, or early-stage startup
  • Proven project management skills with a focus on strategy and execution
  • Strong bias for action, valuing effective outcomes
  • Experience managing cross-functional teams and projects
  • Proficient in SQL and data analysis tools
  • Commitment to enhancing the lives of low-wage workers
  • Willing to work occasional shifts for frontline insights

Responsibilities

  • Own and manage the P&L for the Events & Hospitality vertical.
  • Oversee daily marketplace operations to align supply and demand.
  • Develop and implement quarterly and annual roadmaps for hospitality improvements.
  • Collaborate with data science for labor need forecasting and model optimization.
  • Enhance worker acquisition and re-engagement strategies.
  • Create metrics and dashboards to monitor marketplace balance.
  • Provide strategic labor support in sales and account management efforts.

Benefits

  • Equity in a high-growth, venture-backed company
  • Hybrid work culture with an office in Toronto
  • In-person company off-sites for team engagement
  • Medical, dental, and vision coverage
  • Unlimited PTO for work-life balance
  • 401(k) plan with employer matching contributions
  • Stipend for home office expenses
Full Job Description
The Opportunity

WorkWhile is looking for an experienced operator with a strong analytical skill set to lead our Events & Hospitality marketplace supply function. You will be responsible for setting and executing the strategy to enable us to win in this industry. You will own a P&L and work cross-functionally to deliver strong marketplace performance and economics.

What You'll Do:
  • Own the P&L for our Events & Hospitality industry vertical, allocating spend across levers to achieve company goals
  • Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling
  • Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run, developing playbooks & product backlog
  • Collaborate with the data science team to forecast and manage WorkWhile's future labor needs, understand supply and demand, and help optimize models
  • Manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets
  • Develop the metrics and dashboards to help balance the marketplace and measure success.
  • Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls
What We're Looking For:
  • 3-4+ years experience in a strategic consulting, finance, or early stage startup role
  • Ability to drive projects to completion who is excited to own both strategy & execution
  • A strong "Bias for action" - you don't let perfect get in the way of good
  • Experience managing cross-functional projects & outcomes
  • Proficiency in SQL and data analysis is a must
  • Commitment to improving the lives of low-wage workers
  • Willingness to work a shift once a quarter to keep learning

Compensation & Benefits
  • Competitive base salary + equity in a high-growth, venture-backed company
  • Hybrid work culture with office hub in Toronto.
  • In-person company off-sites
  • Medical, dental & vision coverage
  • Unlimited PTO
  • 401(k) with employer match
  • WFH stipend to support your home office setup

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