Job title: Marketing Operations Manager
Location: Morristown, NJ / Cambridge, MA
The Marketing Operations Manager will support the T1D marketing organization by coordinating promotional review activities, enabling cross-functional content operations, and ensuring consistency across branded and unbranded materials. Reporting to the Senior Director, Patient Marketing & Commercialization Acceleration, this role will serve as a key operational partner across patient, healthcare professional (HCP), and non-personal promotional initiatives.
This position requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, highly matrixed pharmaceutical environment. The ideal candidate combines strong project management capabilities with an understanding of promotional review processes, content governance, and commercial execution.
Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.
Key ResponsibilitiesPromotional Review & Content Operations- Coordinate end-to-end MLR/RC review activities across patient, HCP, and non-personal promotional materials.
- Manage submission timelines, routing, status tracking, and stakeholder communication to support efficient review cycles.
- Partner with Marketing, Medical, Legal, Regulatory, Digital, and agency teams to ensure high-quality submissions and timely resolution of review comments.
- Maintain promotional review documentation, content repositories, and associated governance processes.
- Support training and guidance related to promotional review best practices, submission requirements, and system/process expectations.
Content Governance & Message Consistency- Maintain approved claims libraries, message matrices, and content tagging frameworks.
- Help ensure consistency of messaging, claims usage, and supporting references across promotional materials.
- Monitor content updates and coordinate implementation of approved changes across applicable assets and channels.
- Assist with periodic audits and reconciliations to confirm that only active, approved materials remain in market use.
- Support incorporation of foundational components in internal AI/creative systems
Cross-Functional Coordination & Business Support- Serve as a central point of coordination across brand, patient marketing, HCP marketing, commercialization, digital, and field-facing teams.
- Facilitate communication among stakeholders to align priorities, timelines, and deliverables.
- Support agency management activities including asset updates, review coordination, and execution tracking.
- Identify process improvement opportunities that enhance efficiency, reduce rework, and improve overall content quality.
- Support integrated marketing planning and operational execution across the T1D portfolio.
- Assist with budget tracking, project documentation, meeting coordination, and reporting as needed.
- Maintain a strong understanding of T1D commercial strategy, key customer audiences, and promotional objectives to help enable effective execution.
- Lead the development and execution of content operations plans, establishing priorities, timelines, roles, and governance across cross-functional workstreams.
- Proactively identify and resolve operational risks, resource constraints, and competing priorities, escalating critical issues and recommending solutions to leadership.
- Establish and monitor key performance indicators to assess review-cycle efficiency, content quality, and operational effectiveness, using insights to drive continuous improvement.
About You Basic Qualifications- Bachelor's degree required.
- Minimum of 4 years of pharmaceutical, biotechnology, healthcare, or related highly regulated industry commercial experience.
- Working knowledge of pharmaceutical promotional review (MLR/RC) processes.
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent written, verbal, and presentation skills.
- Exceptional attention to detail and commitment to quality.
- Demonstrated ability to collaborate effectively across a matrixed organization.
- Proficiency with Microsoft Office applications and experience working within content management or review systems.
Preferred Qualifications- Experience with PromoMats or similar promotional review platforms.
- Familiarity with promotional compliance requirements and FDA-regulated marketing environments.
- Experience supporting both patient and HCP promotional initiatives.
- Analytical mindset with a focus on process improvement and operational excellence.
Why Choose Us?- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
- Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease.
- Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.
- Be part of a simpler, digital- and AI-powered business that's rethinking how we work and engage with the world.
- Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond.
The salary range for this position is:
$122.250,00 - $176.583,33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
