Cognizant

Manhattan Active Support Analyst - Associate - 00069891991

Cognizant$85K — $90K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-4 years of overall IT experience, including 1-2+ years with Manhattan Active WM solutions.
  • Proficient in troubleshooting and supporting enterprise environments following ITIL practices.
  • Hands-on experience with Oracle SQL, Postman, APIs, and JSON for data analysis and integration testing.
  • Strong analytical and problem-solving skills for complex warehouse management issues.
  • Experience in client-facing roles, collaborating with technical and business teams.

Responsibilities

  • Leverage functional knowledge of warehouse operations to support operational objectives.
  • Utilize technical expertise to perform troubleshooting and data analysis.
  • Conduct advanced troubleshooting and root cause analysis in production environments.
  • Support troubleshooting of reporting solutions and system integrations.
  • Collaborate with teams to identify opportunities for optimization and process improvement.
  • Ensure system stability and performance for WMS-related enhancements.

Benefits

  • Medical, Dental, Vision, and Life Insurance
  • Paid Holidays and Paid Time Off
  • 401(k) Plan with Company Contributions
  • Short-Term and Long-Term Disability Coverage
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Full Job Description
About the Role

Cognizant is seeking a Warehouse Management Consultant with expertise in Manhattan Active Warehouse Management (MA WM) and Manhattan Warehouse Management for Open Systems (WMOS). In this client-facing role, you will be responsible for supporting, maintaining, and enhancing warehouse management solutions, ensuring operational stability, resolving complex technical issues, and driving continuous improvement initiatives for our clients.

In this role, you will:
  • Leverage strong functional knowledge of warehouse operations and end-to-end WMS processes to support business and operational objectives.
  • Utilize hands-on technical expertise with Oracle SQL, Postman, Manhattan Base Component APIs, and JSON to perform troubleshooting, data analysis, and integration validation.
  • Conduct advanced troubleshooting, root cause analysis (RCA), and issue resolution in high-availability production environments.
  • Support and troubleshoot Manhattan Active WM Proactive Extensions, SCI and Jasper reporting solutions, label generation, and reporting frameworks.
  • Collaborate with cross-functional teams to identify opportunities for system optimization, process improvement, and operational excellence.
  • Ensure system stability, performance, and successful delivery of WMS-related enhancements and support activities.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an hybrid position working in at the client or Cognizant office in Columbus, OH as required.

What you need to have to be considered
  • 3-4 years of overall IT experience, including 1-2+ years of hands-on experience implementing and supporting Manhattan Active WM (Cloud) solutions.
  • Strong experience providing production support in enterprise environments with knowledge of ITIL processes and best practices.
  • Demonstrated proficiency with Oracle SQL, Postman, Manhattan Base Component APIs, and JSON for troubleshooting, data analysis, and integration testing.
  • Strong analytical and problem-solving skills with experience resolving complex warehouse management issues.
  • Ability to work effectively in a client-facing environment and collaborate across technical and business teams.

These will help you stand out
  • Certifications in Manhattan Active WM, Google Cloud Platform (GCP), or Generative AI technologies.
  • Experience supporting large-scale warehouse operations and cloud-based WMS environments.
  • Strong communication and stakeholder management skills.

Compensation

Application Deadline: August 23, 2026

Salary Range: $85,000 - $90,000 annually, based on experience, skills, and qualifications.

This position is also eligible for Cognizant's discretionary annual incentive program, subject to performance and applicable plan terms.

Benefits
  • Medical, Dental, Vision, and Life Insurance
  • Paid Holidays and Paid Time Off
  • 401(k) Plan with Company Contributions
  • Short-Term and Long-Term Disability Coverage
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: Compensation and benefits information is accurate as of the date of posting. Cognizant reserves the right to modify compensation, benefits, and eligibility requirements at any time, subject to applicable laws.

Please note this role cannot offer visa transfer or sponsorship now or in the future.

CogWW901

#LI-RC1

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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