What You'll Do:- Evaluate, monitor, verify operations performance and corresponding reports and address issues in a proactive manner (i.e. performance management);
- Ensure utilization and execution of Driver App, both with Dispatch team and drivers.
- Continuous strive for process improvement, through the implementation and standardization of processes.
- Develop and maintain communication with support teams, such as planning and cost validation.
- Active involvement in centralized operations planning and initiatives.
- Monitor staffing requirements and infrastructure to meet the needs of the business, while working with support (HR) to ensure proper staffing levels are maintained.
- Participate in hiring process for direct reports, ensure training process is followed appropriately, and following up on new hire performance.
- Manage and provide leadership to direct reports, ensuring operational expectations, safety standards, and service levels are consistently achieved.
- Manage performance of team members, including Driver Managers and drivers, through regular communication, coaching, development, and accountability measures.
- Manage performance of team to meet goals and objectives through daily/weekly communication upwards and downwards, providing updates as required and appropriate.
- When necessary, participate in investigation and administration of subject area for poor performance or misbehaviour.
- Ensure all staff have completed all required training; schedule staff accordingly in available training sessions.
- Meet with Manager to review team's performance, discuss issues, seek direction on performance of team and/or individuals.
- Lead huddles with appropriate groups ensuring they occur on agreed upon intervals.
- Address driver issues with carriers, working to correct behaviour and ensure optimal customer service is met.
- Lead day to day communication within the department. Take an active role in internal community events, and external events as a representative of the company.
- Ensure Validation of driver activity through debrief process, ensuring that activity and relevant information matches driver assignment, sign off on delays as required.
- Complete statutory vacation scheduling and planning, ensure proper coverage and plans are in place for peaks in volume and loads.
- Address customer concerns, coordinating with correct parties (e.g. scheduling, Human Resources) and advancing issues as needed.
- Work with warehouse operations to ensure coordination between departments while confirming transportation schedules are met.
- Communicate with retail customers on urgent issues as required.
- Manage and communicate forecast load counts.
- Ensure equipment and resource requirements are set up according to delivery scheduling and troubleshoot any gaps in coverage. Monitor weather and road conditions related to delivery schedules and service needs and react accordingly to provide proper communication and resolution to delivery issues.
- Oversee day-to-day fleet operations, ensuring optimal utilization, availability, and efficiency of company-owned fleet assets and drivers.
- Monitor fleet productivity, driver performance, route execution, fuel efficiency, idle time, equipment usage, and overall transportation KPIs.
- Primary contact for customer/retail issue resolution by phone, email or store visits, as required.
- Track and Investigate retail claims, assigning to responsible party.
- Understand budget expenses for area of control and influence, staying current on expense performance year to date and period to date; report any overruns or savings upline.
- Provide manager with information required for period P&L reviews.
- Understand labour plans and/or carrier coverage plans weekly, work with dispatch (or third party dispatch) to ensure proper coverage without overruns on labour or cartage.
- Report on common carrier metrics and performance, and provide data to support to Manager.
- Use transport systems (TMS, Samsara) to review output, resolve technical issues, run and review reports.
- Investigate any damage to equipment and lead the claims process where applicable; coordinate road service calls.
- Follow up on compliance related activities, including regular activities/tasks, audit preparation and follow up in a timely manner (Food safety, Health and Safety, Environmental, LAR).
- Ensure compliance with transportation regulations, company policies, fleet safety standards, Hours of Service (HOS), and driver-related legislative requirements.
- Ensure that compliance items and reporting are completed by self or direct reports.
- Conduct accident investigation and reporting for direct reports.
- Build and lead diverse teams that foster a workplace of inclusiveness and belonging.
What You'll Need:- College Education, preferably in Supply Chain Management an asset.
- 5-7 years of related work experience.
- 1-3 years of Supervisory/Management experience.
- Excellent communication skills are required.
- Must have strong leadership skills.
- Must have the ability to multitask, make decisions and problem solve.
- Strong organization skills required.
- Manage driver performance, ensuring drivers are adhering to expectations and requirements.
- Experience managing company-owned fleet operations.
- Strong knowledge of transportation operations, fleet management systems, routing, dispatch, and driver management practices.
- Experience using TMS, telematics, Samsara, and fleet reporting systems considered an asset.
Employment Type:
Full time
Type of Role:
Regular
Hiring Range / Échelle salariale à l'embauche :
$68,000.00 - $93,500.00 / 68.000,00$ - 93.500,00$ (per year / par an)
A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.
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