What you'll need to succeed as a Manager, Technology VMO at XPOAt a minimum, you'll need:
- Bachelor's degree or equivalent related work or military experience
- 5 years of industry experience in IT product and services procurement, sourcing, and IT contract administration; preferably in large, multi-state, multi-national IT departments
- Knowledge of ITSM (IT Service Management) operations or service management processes
- Experience with contract administration, governance, and customer relationship management
Preferred qualifications:
- Bachelor's degree in Computer Science or related technical area; or equivalent combination of education and experience
- Master's degree in Business Administration (MBA), MS in Computer Science or related field preferred
- 3 to 5 years' experience negotiating medium to large IT product and services agreements. Experience with negotiation and management of Cloud (IAAS, SAAS) agreements is a plus
- ITIL certification a plus
- Working knowledge of transportation, logistics and supply chain management
- Proven track record of ability to drive and implement process improvements
About the Manager, Technology VMO jobPay, benefits and more:
- Competitive compensation package
- Full health insurance benefits available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
What you'll do on a typical day:
- Be responsible for sourcing and lifecycle management of hardware, software and IT services in compliance with IT Vendor Management Office (VMO) framework; including new and existing sourcing deals and ensures contractual compliance across products and services provided by suppliers.
- Conduct market research and participate in contract negotiations. Ensure vendors are in compliance with service level agreements, operational agreements, and general obligations.
- Serve as a Liaison between IT teams and the business stakeholders with sourcing related activities.
- Partner with stakeholders to conduct requests for proposal, requests for information, and requests for quote (all RFxs)
- Define deal optimization objectives, implement negotiation strategies and identify sourcing solutions that meet/exceed business objectives
- Prepare, review, execute, and manage the process for approval of IT contracts, contract renewals, terminations and change orders
- Ensure financial processes are in place for processing of payments, invoices and work orders for VMO suppliers and contracts; Manage and resolve contract disputes in collaboration with legal and finance teams
- Develop and maintain relevant financial, operational and service metrics for the VMO that demonstrate the goals and objectives of the department
- Participate in the establishment of ongoing governance of suppliers. Be a resource to stakeholders for contract management and administration
- Participate in the management of standard IT service delivery framework in collaboration with IT Service Management (ITSM)
- Develop and maintain VMO artifacts and participate in supplier reviews. Review SLA and other operational metrics
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
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