The OpportunityUltimate Success is Adobe’s Digital Experience elite service, contributing to the success of our largest customers by wrapping Support Delivery and Technical Account Management around the customer. As a Manager of Dynamic Technical Account Management, your goal is to lead a team of technical experts to deliver best-in-class engagements to enterprise customers.
What You’ll Do- Direct management responsibilities for all designated resources, team objectives, morale, and culture.
- Motivate the team to deliver exceptional customer engagements, helping guide customers to optimal technical outcomes
- Set quarterly individual goals and provide ongoing performance feedback as well as formal performance appraisals.
- Attract, hire, and retain top talent for each functional role.
- Coach team members to improve their consultative skills to deliver outstanding technical guidance and facilitate their ongoing technical learning
- Help your team embrace and thrive in the age of AI
- Evaluate measurement criteria to determine trends in organizational performance, including: customer happiness, operating efficiency, solution adoption, and customer retention.
- Advocate for your team to drive global visibility and collaborate across boundaries on process improvements, customer concerns, and local business objectives.
- Own one or more global programs for the Support leadership team.
What You’ll Need to Succeed- Minimum of 5 years of people management experience in a fast-paced, enterprise-level, critical software support, professional services, or account management environment.
- Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity.
- Technical expertise in one or more AEP Solutions; Past experience as a consultant a plus.
- Act as a role model to others: set an example of integrity, ethical behavior, and professionalism.
- Strong organizational skills: capable of prioritizing, managing, multitasking, and completing projects across different functions.
- Outstanding communication skills (presentation, written, and verbal) to interact with all levels of professional staff. Ability to explain complex concepts simply.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $128,100 -- $216,200 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $149,300 - $216,200
In Illinois, the pay range for this position is $136,300 - $197,400
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
