Starbucks Corporation

manager, software quality assurance (Nashville, TN - U.S.)

Starbucks Corporation • $110K — $130K *
Nashville, TN 37211In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 9+ years of experience in software development and quality assurance testing.
  • Expertise in implementing test processes, practices, methods, and automation.
  • Experience managing onsite and offshore Software Quality Assurance teams.
  • Proficient in financial/budget management, sourcing, procurement, and contract management.
  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.

Responsibilities

  • Lead and mentor a team of 4 direct reports in software quality assurance.
  • Coordinate and prioritize testing activities to meet deadlines and business requirements.
  • Develop strategic plans for quality management and governance in software projects.
  • Manage the execution of multiple quality assurance initiatives across various projects.
  • Provide consultation on software quality assurance products and services from vendors.
  • Plan and manage resource allocation for development and sustainment projects.
  • Inspire innovation while leading the software quality assurance team.

Benefits

  • Comprehensive medical, dental, and vision insurance coverage.
  • Paid parental leave and family expansion reimbursement.
  • 401(k) retirement plan with employer matching and stock option programs.
  • Tuition coverage for a first-time bachelor's degree through ASU online program.
  • Access to educational resources, backup care, and financial well-being tools.
Full Job Description
As a Manager, Software Quality Assurance, this role contributes to Starbucks success by ensuring and certifying appropriate software development quality is met by defining and instituting software quality assurance measures, processes and controls. As a manager of software quality assurance, you will provide leadership over testing and quality assurance services for information technology systems development projects, as well as on-going application sustainment support activities. In this role you will provide direction for software quality assurance professionals responsible for software testing ensuring that software quality acceptance criteria and production release timeframes are met while delivering reliable and innovative technology solutions for our business This role leads the implementation of products and services, technologies and capabilities for the software quality assurance functions while providing training and education for both partners and contractors supporting business critical applications and systems.

As a Manager, Software Quality Assurance, you will...

  • Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
    • Identifies and communicates key responsibilities and practices to ensure the immediate team of 4 direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
    • Supports the implementation of company programs to ensure the success of the Company.
    • Works with business and information technology leaders to properly set priorities, to manage incidents and escalations, and to predict and resolve problems that may occur. Initiates corrective actions and preventative measures.
    • Establishes test priorities and coordinates test activities ensuring deadlines are met, and business requirements and objectives are satisfied.
    • Negotiates business commitments and resource requirements. Works with business and technology leadership to evaluate performance of software quality assurance and ensure knowledge of and satisfaction of support and services delivery.
    • Functions as a consultant regarding software quality assurance products and services provided by suppliers and vendors. Selects, negotiates, and manages software products and services, as well as professional contract resources in order to meet demands.
  • Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
    • Prepares, communicates and educates client groups and team on changes in policies and practices within the organization
    • Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.
    • Experience developing and implementing strategic plans and roadmaps for initiatives promoting Quality Management and Governance, Quality Control and Test Management, Functional and Technical Competency, Release and Deployment Management.
    • Experience with planning, organizing and executing multiple, simultaneous quality assurance test initiatives across multiple project portfolios and continuous sustainment support.
    • Assists with estimation, business requirements development, project scheduling, planning and prioritization by collaborating with global technology change management, service and delivery teams.
    • Leads and participates as a project team member in all phases of software development projects, including pre-initiation, initiation, definition, specification, development and testing.
    • Promotes advancements in technology capabilities through strategic planning initiatives. Develops technology plans and roadmaps for specific technical and functional areas, including resource utilization, capacity, budgets and capabilities.
    • Prepares, communicates and educates client groups and teams on changes in policies and practices within the organization.
  • Business Requirements - Providing functional expertise and executing functional responsibilities:
    • Plans and manages technology processes and practices to ensure that programs are aligned with company business goals and objectives. Responsible for budget management of department and project cost centers.
    • Develops strategic and operational plans for the work group, manages execution, and measures results.
    • Develops technology plans including resource utilization, capacity, budgets and capabilities. Manages the allocation of resources to both development projects and sustainment services.
    • Prepares, communicates and educates client groups and teams on changes in policies and practices within the organization.
  • Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
    • Challenges and inspires team members to achieve business results.
    • Conducts and ensures the completion of performance reviews.
    • Ensures partners adhere to legal and operational compliance requirements.
    • Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.
    • Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results.
    • Exhibits collaboration and facilitation skills on project and sustainment initiatives by interacting with project managers, business and functional analysts, architects and developers, technical and operations teams.
    • Demonstrates track record as an educator and mentor with providing quality assurance leadership for software quality assurance professionals.
    • Leads software quality assurance team in developing new services, processes, tools and technology capabilities. Inspires innovation and operational excellence.
    • Provides professional development opportunities promoting functional and technical expertise, developing new services and technology capabilities.
    • Challenges and inspires partners to achieve the highest potential. Inspires leadership brilliance and intellectual curiosity.

We'd love to hear from people with:
  • Experience in software development and quality assurance testing (9 yrs+)
  • Experience instituting test process, practices, methods, and tools including test automation and performance test capabilities (9 yrs+)
  • Managing teams of Software Quality Assurance professionals including test analysts and test engineers both onsite and offshore (9 yrs+)
  • Financial and budget management, sourcing and procurement, vendor and contract management (9 yrs+)
  • Bachelor's degree with coursework in Computer Science, Information Systems, Informatics, or related field or degree equivalent; and/or work experience in Software Development Quality Assurance (9 yrs+)


As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We do our best work when we are together, which is why we are onsite 4 days per week.

Join us and inspire with every cup. Apply today!

About Starbucks Corporation

Starbucks is an international chain of restaurants that retails handcrafted coffee, tea, and fresh food items. With 23,132 stores in 65 countries and territories, Starbucks locations serve hot and cold drinks, whole-bean coffee, microground instant coffee, espresso, caffe latte, full-leaf teas, evolution fresh juices, pastries, and snacks. Most stores also sell pre-packaged food items, hot and cold sandwiches, and items such as mugs and tumblers. The stores also offer a variety of beers, wines, and appetizers, and markets books, music, and film. Some of the company’s products are seasonal or specific to the locality of the store. Starbucks-brand coffee, ice cream, and bottled cold coffee drinks are also sold at grocery stores. Starbucks was founded by Orin Smith in October 1971 and is based in Seattle, Washington.

Starbucks Corporation Careers

Join the vibrant team at Starbucks Corporation, a premier destination for passionate, innovative professionals seeking impactful careers in the coffee industry and beyond. As a global leader in coffee and a champion of sustainable practices, Starbucks offers unparalleled job opportunities that promise both personal and professional growth.

Work You’ll Do

Embark on a fulfilling career path at Starbucks Corporation where you can blend your skills with a culture of excellence and innovation. Our team members are at the heart of our business, and we empower them through leadership development, diversity training, and continuous learning opportunities.

Transform Your Career

With Starbucks, you're not just taking a job; you're joining a culture that nurtures innovation, leadership, and a commitment to diversity and community involvement. Our baristas, managers, and corporate employees all play integral roles in our mission to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time.

Innovate and Lead

At Starbucks, innovation isn't just about coffee. It's about revolutionizing the way we connect with customers and grow our business. Lead the charge in creating and implementing new ideas as part of a team that values bold thinking and a fresh approach to challenges.

Professional Growth and Development

Starbucks is committed to the growth of its employees. Whether through professional development programs, internships, or leadership training, we provide the tools needed for you to advance your career within the company. Our robust benefits package supports the health, financial, and lifestyle needs of our team members and their families.

Join Our Team

Explore the array of job opportunities at Starbucks Corporation—from baristas to management positions. We are hiring creative, driven individuals who are ready to make meaningful contributions. Bring your unique perspective and talents to Starbucks and help us continue our legacy of innovation and exceptional service.

Networking and Career Advancement

Starbucks is a place where networking and professional relationships flourish. Connect with leaders and peers who can help guide your career path, and take advantage of our comprehensive training programs that prepare you for future leadership roles.

Internship Opportunities

Gain real-world experience and build your resume through a Starbucks internship. Our interns work on projects that matter, gaining skills that are crucial to succeeding in the coffee industry and beyond. It’s an opportunity to see what a career at Starbucks might look like, with many interns going on to full-time positions within the company.

Stay Connected

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Join us and be part of a company that prides itself on growth, innovation, and a positive employment culture.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Starbucks Corporation.

Explore Starbucks Careers

Whether you're beginning your career journey or looking to enhance it, Starbucks offers a dynamic path filled with opportunities for success. Join us and become part of a team that is passionate about coffee, community, and making a positive impact in the world.
Learn more about Starbucks Corporation
Size
383,000 employees
Market Cap
$113.2 billion
Industry
Food & Beverages
Net Income
$664.8 million
Founded
1971
5 Year Trend
+7.6%
Revenue
$23.1 billion
NASDAQ
SBUX
* Ladders Estimates

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