SpaceX

Manager, Soft Services (Starlink)

SpaceX • $90K — $120K *
Bastrop, TX 78602In-Person
Real Estate & Construction
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in facilities management or soft services operations
  • Experience managing direct teams and multiple third-party vendors in large facilities
  • Knowledge of building envelope systems, elevators, fire protection, and general maintenance
  • Bachelor's degree in engineering, facilities management, or related field preferred
  • Proficiency in Microsoft applications (Excel, Outlook, Word, PowerPoint)
  • Strong communication skills to articulate complex issues to various audiences
  • Ability to manage projects effectively in fast-paced environments

Responsibilities

  • Lead a team focused on janitorial, maintenance, and general building upkeep
  • Manage third-party service providers to meet SpaceX standards
  • Oversee maintenance of building envelopes including roofs and windows
  • Handle management of elevators and related transportation systems
  • Own certifications and inspections for fire protection systems
  • Manage sanitary waste streams and facility waste
  • Drive accountability through standardized KPI metrics
  • Manage work ticketing to ensure timely responses to service requests
  • Collaborate with construction teams on site improvement projects
  • Maintain high-end greenspaces and executive-facing areas
  • Provide 24/7 support for facility operations and emergency protocols

Benefits

  • 24/7 on-call support of critical activities
  • Opportunity to work in an innovative technology space
  • Engagement in a culture focused on efficiency and excellence
  • Potential involvement in projects that support future space exploration
  • A dynamic and fast-paced work environment with constant improvement opportunities
Full Job Description
MANAGER, SOFT SERVICES (STARLINK)

SpaceX is committed to developing revolutionary space technology, with the ultimate goal of enabling people to live on other planets. We are looking for a talented Soft Services Manager to oversee the operation and maintenance of non-critical facility systems and workplace experience across the entire Starlink Bastrop campus. This position is directly responsible for ensuring our facilities maintain a world-class appearance and support employee productivity while minimizing downtime in amenity and support spaces. The quality of our facility care reflects our values and plays a critical role in how we are perceived as a world-class organization.
RESPONSIBILITIES
  • Lead a team of technicians and specialists focused on janitorial services, workplace maintenance, painting, drywall, structural repairs, and general building upkeep across the campus
  • Manage third-party service providers (janitorial, landscaping, pest control, elevators, fire protection, etc.) to ensure services meet SpaceX standards and terms of contract
  • Oversee building envelope maintenance including roofs, walls, windows, doors, and floors
  • Manage elevators and related vertical transportation systems (primarily vendor/OEM driven)
  • Own fire protection systems including certifications, inspections, and vendor-performed work
  • Manage effluent/sanitary waste streams (restrooms, kitchen, and general facility waste)
  • Drive organizational excellence through the creation of standardized KPI metrics and ensure accountability at all levels
  • Manage work ticketing system to ensure correct staff and timely responses to break/fix requests
  • Partner with construction and internal teams to develop, plan, and execute site improvement projects in accordance with overall business objectives and strategy
  • Maintain high-end greenspaces, break areas, conference zones, and executive-facing spaces to world-class standards
  • Support 24/7 facility operations including off-hours and emergency response protocols as needed
BASIC QUALIFICATIONS
  • 5+ years of professional experience with facilities management or soft services operations
  • Experience managing both direct teams and multiple third-party vendors in a large facility environment
  • Knowledge of building envelope systems, elevators, fire protection, and general building maintenance
PREFERRED SKILLS AND EXPERIENCE
  • Bachelor's degree in an engineering, facilities management, or related discipline
  • Proficiency in Microsoft applications such as Excel, Outlook, Word and PowerPoint
  • Excellent communication skills (oral and written) and the ability to clearly and concisely articulate complex problems to a wide variety of audiences
  • Strong work ethic and drive for constant improvement balanced with the ability to work effectively in a team environment
  • Ability to independently and effectively manage projects in an extremely fast paced and changing environment
  • Experience supporting both manufacturing and executive-facing spaces
  • Track record of implementing cost-saving or service efficiency improvements
ADDITIONAL REQUIREMENTS
  • Must be able to work extended hours and/or weekends as needed
  • Provide 24/7 on-call support of all critical activities and emergency situations
  • Valid driver's license


ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

About SpaceX

SpaceX is an American aerospace manufacturer and space transportation services company founded in 2002 by entrepreneur Elon Musk. The company designs, manufactures, and launches advanced rockets and spacecraft. SpaceX has developed the Falcon 1, Falcon 9, Falcon Heavy, and Dragon spacecraft. The company was founded with the goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has achieved several milestones in spaceflight, including the first privately-funded liquid-propellant rocket to reach orbit, the first privately-funded company to send a spacecraft to the International Space Station, and the first privately-funded company to send a human-rated spacecraft to orbit.
Learn more about SpaceX
Size
8,000 employees
Industry
Aerospace & Defense
Founded
2002
* Ladders Estimates

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