About The OpportunityAs a Manager, Restaurant Success in the SMB Merchant Network, you will oversee a regional team of Account Managers and Senior Account Managers. You will play a crucial role in leading, supporting, and executing day-to-day team goals to achieve strategic regional objectives and foster strong client relationships.
The Impact You Will Make- Team Leadership & Development: Lead, mentor, and support a team of account managers to ensure high performance, engagement, and alignment with career milestones through active coaching and continuous feedback.
- Culture & Collaboration: Foster a collaborative and supportive team environment that promotes excellence in client service and execution of departmental goals.
- Problem Solving: Guide the team through tactical problem-solving and operational challenges, providing support in navigating internal escalation pathways.
- Performance Management: Monitor team performance closely, tracking individual progress against targets, and implementing proactive coaching measures to address performance gaps.
- Client Relationship Management: Serve as an escalation point of contact for regional client accounts, supporting team members in building and maintaining strong relationships based on trust and transparency.
- Cross-Functional Coordination: Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to regional partners.
- Feedback Loop: Consolidate and channel feedback from front-line client interactions to inform internal stakeholders regarding product development, marketing strategies, and operational improvements.
- Internal Liaison: Act as a primary liaison between frontline account managers and broader internal teams to facilitate effective communication and swift issue resolution.
What You Bring to the Table- Education: Bachelor's Degree or equivalent years of experience and High School degree/GED.
- Experience: 4-6 years of relevant experience in sales or account management processes, with 1-2 years of direct management or team leadership experience highly preferred.
- Technical Proficiency: Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite / Google Workspace.
- Language Skills: Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.
- Communication: Strong verbal and written communication skills, with the ability to effectively engage and align team members and regional stakeholders.
- Analytical Skills: Solid analytical and problem-solving skills, with the ability to interpret performance data, identify trends, and implement team action plans.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt quickly to shifting priorities and organizational changes.
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome-and encouraged-to be in the office up to 5 days a week if it works for you.
#LI-Hybrid
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.
Illinois: $80,000 - $100,000 ($100,000 - $125,000 OTE range)
New York: $88,000- $110,000 ($110,000- $137,500 OTE range)
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
BenefitsWe offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
