Manager, Security Services, Global Workplace Services, Workplace and Retail Security
The Manager, Security Services will serve as the physical security subject matter expert supporting Capital One’s Retail Line of Business, which includes more than 300 locations throughout the United States.
The ideal candidate should:
Be a strategic thinker
Be flexible and adaptable
Be open to creative solutions, consider downstream impacts and use data to solve issues
Learn how to navigate the organization, anticipate and address concerns with fact-based options
Create lift for their team by applying and sharing their expertise
Uphold values, hold self accountable and constructively challenge misaligned decisions
Possess a deep understanding of security risk management
Be detail oriented and proactive in effectively managing security incidents
Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately
Look for opportunities to help others be successful, recognize others and support a highly-effective team
Demonstrate written and verbal communication skills across levels and the company that are grounded, concise and inspire confidence
Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately
Key Responsibilities:
Provide strategic consultation and solutions that mitigate physical and safety risks on local, regional and enterprise levels.
Design, develop, and execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements, exceed industry standards, and meet all necessary regulations to include the Bank Protection Act (BPA) ensuring the safety and security of associates, contractors, and customers.
Proactively identify and mitigate risk
Quickly respond to and manage security incidents
Successfully manage security projects and initiatives
Partner with internal and external stakeholders, creating robust, trusted relationships to deliver the best in class safety and physical security program.
Create proactive plans to engage and secure senior management alignment for safety and security initiatives that support the Retail business model and maintain business continuity.
Partner with Retail Operations and other stakeholders to deliver training programs to educate Retail associates on security best practices and protocols.
Actively participate in stakeholder and leadership meetings with clear and organized communication to provide physical security and incident response subject matter expertise.
Deploy and manage contract guard resources within the assigned area of responsibility.
Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies.
Manage escalated and crisis situations with calm resolve and well managed counsel.
Build and maintain partnerships with law enforcement, subject matter experts, and relevant industry professionals.
Reside in the greater New York area to support the role’s primary area of responsibility in the New York five boroughs and Long Island
Ability to travel within the United States approximately 20% of the time to support additional areas of responsibility outside of the greater New York area and special events
Ability to work in a rotational on-call status outside of normal business hours , holidays, and weekends.
Basic Qualifications:
Bachelor’s Degree or military experience
At least 7 years of experience managing physical security, multi-site retail security, or law enforcement operations
At least 7 years of experience managing relationships in retail security, safety and security operations, or law enforcement
At least 3 years in a leadership role
Preferred Qualifications:
Security industry certifications such as CPP or PSP
1+ year of experience executing tabletop exercises, rehearsal of concept drills, mock exercises
1+ yearof project management experience
Previous experience with security technology and related systems to include access control, alarms, and CCTV camera systems
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York, NY: $146,600 - $167,300 for Manager, Security Services
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
