Manager, Salesforce Solutions

Charter Next Generation

$100K — $130K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4 - 8+ years of Salesforce experience in a manufacturing or B2B environment.
  • Proven track record in designing and building Salesforce environments.
  • Deep understanding of B2B sales processes and lead management.
  • Experience with Salesforce integrations to marketing automation and ERP systems.
  • Knowledge of Salesforce CPQ / Revenue Cloud is advantageous.
  • Salesforce Admin certification required; Advanced Admin or Platform App Builder preferred.

Responsibilities

  • Lead design and development of Salesforce architecture and core objects.
  • Partner with Marketing for lead management and conversion processes.
  • Translate sales operations processes into Salesforce workflows.
  • Integrate Salesforce with Integrated Business Planning (IBP).
  • Build and maintain reporting dashboards for pipeline and performance tracking.
  • Drive user adoption and simplify workflows for a 50+ person sales team.
  • Own the Salesforce roadmap and manage continuous system improvement.

Benefits

  • Employee Ownership from day one.
  • Comprehensive medical, dental, and vision insurance upon hire.
  • Paid holidays and vacation time.
  • 401(k) plan with company matching contributions.
  • Performance-based bonuses available.
  • Tuition reimbursement for further education.
  • Opportunities for career advancement across 15+ facilities.
Full Job Description
The Role

From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you'll do work that matters-and own it all.

What You'll Do
  • Salesforce Architecture & Development
    • Lead end-to-end design, configuration, and continuous development of Salesforce
    • Build and maintain core objects including Leads, Accounts, Opportunities, pipeline stages, and forecasting structures
    • Develop workflows, automations, validation rules, and approval processes
    • Design scalable data models aligned to end markets, products, and customer hierarchies
    • Manage integrations with ERP, marketing automation platforms, pricing tools, and other systems
  • Lead Management & Marketing Integration
    • Partner with Marketing to design and implement lead capture, scoring, routing, and conversion processes
    • Integrate Salesforce with marketing automation tools (e.g., campaign tracking, digital lead generation, inbound/outbound programs)
    • Establish clear lead-to-opportunity conversion criteria and accountability between Marketing and Sales
    • Build visibility into pipeline creation sources, campaign effectiveness, and ROI
    • Ensure closed-loop feedback from Sales to Marketing on lead quality and conversion
  • Commercial Process Enablement
    • Translate Sales Ops-defined processes into Salesforce workflows and system logic
    • Enable disciplined pipeline management, opportunity tracking, and forecasting
    • Embed pricing execution processes, including price change tracking and approval workflows
    • Standardize opportunity qualification, stage progression, and pipeline hygiene
    • Ensure Salesforce reflects how the business actually operates, not just how it reports
  • IBP Integration & Forecast Alignment
    • Integrate Salesforce into CNG's Integrated Business Planning (IBP) process
    • Ensure pipeline and forecast data are structured, accurate, and aligned with financial and operational planning
    • Enable consistent data flow from Salesforce into demand reviews, including Risks & Opportunities (R&O) and gap identification
    • Align Salesforce outputs with IBP cadence, including monthly demand reviews and forecast reconciliation
    • Partner with Sales Ops, Finance, and Operations to improve forecast accuracy and accountability
  • Reporting, Analytics & Data Integrity
    • Build and maintain dashboards for pipeline health, lead conversion, forecast accuracy, pricing actions, and performance tracking
    • Establish Salesforce as the single source of truth for commercial data
    • Ensure data integrity through governance, validation rules, and standardized definitions
    • Provide visibility into pipeline creation, progression, and conversion rates
    • Align reporting outputs with IBP and executive reporting requirements
  • Adoption, Usability & Change Management
    • Drive adoption across a 50+ person sales organization through usability and relevance
    • Partner with Sales Ops and Marketing to reinforce consistent usage across lead and opportunity management
    • Support training, onboarding, and continuous enablement
    • Identify friction points and simplify workflows to improve user experience
    • Ensure Salesforce is seen as a tool that enables selling, not an administrative burden
  • Revenue Cloud & Commercial Capability Roadmap
    • Partner with Sales Ops, Marketing, Finance and Leadership to define requirements for Salesforce Revenue Cloud (CPQ, pricing, contract lifecycle management)
    • Assess current pricing, quoting, and contract processes and design a scalable future-state architecture
    • Establish foundational elements within Salesforce (product structure, pricing logic, data model) to support CPQ implementation
    • Support phased rollout of pricing and quoting capabilities to improve speed, accuracy, and governance of deal execution
    • Enable visibility into price realization, margin, and deal quality through structured system workflows
  • Governance & Continuous Improvement
    • Own Salesforce roadmap aligned to business priorities
    • Establish data governance, field standards, and system controls
    • Manage enhancement backlog and release cycles
    • Partner with IT and external vendors as needed
    • Continuously evaluate and improve system capabilities as the business evolves

What You'll Bring

Essential Qualifications:
  • 4 - 8+ years of Salesforce experience (Admin, Developer, or Solutions-focused role) preferably in a manufacturing and/or B2B environment.
  • Proven experience designing and building Salesforce environments, not just maintaining them
  • Strong understanding of B2B sales processes, lead management, and pipeline development
  • Experience integrating Salesforce with marketing automation platforms and ERP systems preferred
  • Experience with Salesforce CPQ / Revenue Cloud or similar platforms is a plus
  • Salesforce certifications (Admin required; Advanced Admin or Platform App Builder preferred)

Compensation & Benefits

Total Rewards:
  • Employee Ownership - Become a company owner day 1!
  • Full medical, dental, and vision insurance upon hire
  • Holiday Pay
  • Paid vacation
  • 401(k) with company match
  • Performance-based bonuses
  • Tuition reimbursement
  • Career advancement opportunities across 15+ facilities

Ready to Own Your Future?

Join a team where every voice matters, every contribution counts, and every employee shares in our success.

Learn More About CNG:
  • Visit our careers page: cnginc.com/careers
  • Discover our employee ownership program: cnginc.com/careers/employee-ownership
  • See what makes us different: cnginc.com/careers/why-cng

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#WeAreCNG

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