Job Description

Reporting to the Global Head of Sales Operations and Enablement, the Manager, Sales Operations - Inbound & Activation (Global) is responsible for designing and optimizing how inbound demand is converted into active, revenue-generating clients across global markets.

This role focuses on improving the effectiveness of inbound lead management, onboarding, and early customer engagement, ensuring a seamless and scalable experience from initial contact through to activation.

The role will lead the development and optimization of processes, systems, and reporting frameworks to improve conversion, speed to value, and overall sales performance. Working cross-functionally with Sales, Marketing, Data, and Technology teams, this position is a key contributor to driving revenue growth and improving commercial efficiency.

This is a senior individual contributor role operating globally, driving outcomes through influence, alignment, and delivery across multiple teams.

What you'll do:

• Develop and maintain key operational and performance reporting across inbound lead management and activation funnel performance (e.g. conversion rates, speed to contact, time to first deal)
• Leverage sales and marketing data to generate actionable insights that improve lead conversion and early customer engagement
• Define and optimize inbound and activation processes across lead intake, qualification, routing, onboarding, and activation
• Work collaboratively with Sales, Marketing, Product, Data, and Technology teams across regions to improve workflows, handoffs, and operational efficiency
• Improve Inbound lead management processes, including lead routing, prioritization, and follow-up, to ensure optimal pipeline conversion

Qualifications

What you bring

• 5+ years of experience in Sales Operations, Revenue Operations, or related roles in fast-paced environments
• Strong experience in inbound funnel management, lead conversion, or activation/onboarding optimization
• Experience working with CRM systems (e.g. Salesforce) and sales tools (e.g. Gong, 6sense, ZoomInfo, etc.)
• Proven ability to lead cross-functional initiatives and deliver outcomes without direct authority
• Strong analytical mindset with ability to translate data into actionable insights
• Outstanding communication and stakeholder management skills
• Experience working in global or multi-regional environments is an asset
• Bachelor's degree or equivalent practical experience
• Strong understanding of funnel metrics including lead conversion, response time, activation rates, and time-to-value
• Experience with BI and reporting tools (Looker, Tableau, Power BI)
• Ability to translate business requirements into scalable process and system solutions
• Strong organizational skills and attention to detail
• Proven ability to deliver results within tight deadlines
• High levels of self-motivation, ownership, and continuous improvement mindset

The salary range for this position is $90,000.00 - $120,000.00 CAD. Exact salary offered will be dependent on multiple factors including level of experience, job-related knowledge, skills, work location, etc. In addition to base salary, this role may be eligible for a variable bonus and/or commission. As part of the compensation package, benefits are also offered for all full-time roles and part-time roles working a minimum of 24 hours a week.

This is an existing full time permanent position.

Additional Information

#LI-Hybrid

We may use artificial intelligence (AI) tools to support certain stages of the hiring process, which might include reviewing applications. While these AI tools are designed to help streamline the hiring process, the recruitment team maintains oversight of the hiring process. Final hiring decisions are always made by humans.

We encourage you to apply if this role aligns with your career aspirations.

Videos To Watch
https://youtu.be/3yV7K64YFdI?si=ALaw20MH9xemakMO
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