American Express

Manager-Risk Management

American Express$120K — $150K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-8 years of experience in risk management, underwriting, or financial services
  • Strong understanding of commercial/corporate credit risk and underwriting fundamentals
  • Proven ability to analyze data and translate insights into action
  • Experience working across cross-functional teams (Product, Tech, Risk, Data, Sales)
  • Strong ownership mindset and execution focus in fast-paced environments
  • Excellent communication and stakeholder management skills

Responsibilities

  • Own and drive end-to-end performance of the digital onboarding and underwriting funnel, balancing growth and risk outcomes
  • Identify and unlock opportunities to expand the acquisition funnel, improve conversion, and reduce friction across customer journeys
  • Apply strong risk judgment to complex scenarios while evolving underwriting strategies and policies
  • Generate data-driven insights to optimize performance and influence decision-making at senior levels
  • Partner with Product and Technology teams to design and deliver new capabilities, including external data integrations and enhanced customer experiences
  • Translate business and risk needs into clear execution plans, features, and requirements
  • Drive test-and-learn experimentation to improve funnel performance, decision accuracy, and operational efficiency

Benefits

  • Opportunity to lead critical transformation in digital underwriting
  • Collaboration across multiple high-impact functions
  • Focus on innovation and improving customer experience
  • Engagement in cross-functional teamwork with diverse perspectives
  • Ability to influence high-visibility enterprise priorities
Full Job Description
Job Description

American Express Global Commercial Services (GCS) is looking for a high-impact Manager to help scale our next-generation digital underwriting and onboarding capabilities for U.S. Corporate and Middle Market clients.

This role sits at the center of a critical transformation agenda, shaping how we acquire customers, make real-time credit decisions, and deliver a seamless, unified onboarding experience across channels.

Building on recently launched foundational capabilities, this role will help expand and unlock the full acquisition funnel, driving GCS New Accounts Acquisition (NAA) and spend ambitions through advanced data integrations, smarter risk strategies, and seamless customer experiences.

You will operate at the intersection of Risk, Product, Technology, Decision Science, and Sales, playing a key role in balancing growth and credit performance while influencing a high-visibility enterprise priority.

Responsibilities

  • Own and drive end-to-end performance of the digital onboarding and underwriting funnel, balancing growth and risk outcomes
  • Identify and unlock opportunities to expand the acquisition funnel, improve conversion, and reduce friction across customer journeys
  • Apply strong risk judgment to complex scenarios while evolving underwriting strategies and policies
  • Generate data-driven insights to optimize performance and influence decision-making at senior levels
  • Partner with Product and Technology teams to design and deliver new capabilities, including external data integrations (e.g., bank connectivity) and enhanced customer experiences
  • Translate business and risk needs into clear execution plans, features, and requirements
  • Drive test-and-learn experimentation to improve funnel performance, decision accuracy, and operational efficiency
  • Collaborate across Sales, Marketing, Risk, Decision Science, and Technology to deliver a seamless, unified channel experience
  • Proactively manage dependencies, trade-offs, and cross-functional blockers to ensure timely delivery
  • Ensure strong governance, controls, and regulatory compliance while enabling innovation


Qualifications

  • 4-8 years of experience in risk management, underwriting, or financial services
  • Strong understanding of commercial / corporate credit risk and underwriting fundamentals
  • Proven ability to analyze data and translate insights into action
  • Experience working across cross-functional teams (Product, Tech, Risk, Data, Sales)
  • Strong ownership mindset and execution focus in fast-paced environments
  • Excellent communication and stakeholder management skills

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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