Retail expansion is a significant component of our company's growth. As our newly created Manager of Retail Operations, you will own and oversee the day to day operations and logistics of our growing number of Flagship locations across the country. This role is central to how our brand is experienced in person - ensuring that every operational detail supports the quality and care that define our brand. This role will report to the SVP of Retail & Sales and oversee retail network-wide daily operations, including maintenance, inventory control, and projects, while simultaneously acting as a key partner in building a high-end luxury brand. The right candidate brings deep knowledge of luxury retail, a sharp eye for process, and a genuine commitment to an exceptional client experience.
This is a unique opportunity to join a brand that is primed for its next stage of growth-with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you'll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.
This position is based in our NY Headquarters in Tribeca where we work together every day in office.
Responsibilities
- Swatches and Operational Samples:
- Manage swatch inventory counts and refill cadence across all client-facing display areas
- Place orders for swatches and coffee bar supplies on a consistent schedule; maintain par levels.
- Facilities & Back of House:
- Serve as the primary point of contact for all repair and maintenance needs - log issues, engage vendors, and track resolution timelines
- Manage BOH supply ordering, par levels, and inventory replenishment across all locations
Coordinate with building management and third-party service providers for recurring and emergency R&M work
- Floor Merchandising & Corporate Office Liaison:
- Serve as the dedicated point of contact between flagship locations and the HQ operations team for all merchandising updates, floor change directives, and product delivery coordination
- Receive, review, and implement HQ merchandising communications - ensuring changes are executed accurately and on schedule
- Develop, implement, and maintain comprehensive boutique operating policies and procedure manuals, partnering with cross function channels within the corporate office.
- Manage and actively participate in the execution of our New Store Development & Openings process, including project coordination and execution, in partnership with other cross-functional stakeholders.
- Serve as the operational liaison between the showroom and internal teams - including design, trade, marketing, and customer care - ensuring alignment on launches, events, and client initiatives.
- In partnership with the SVP of Retail and Sales, develop and manage client service excellence programs for boutiques.
- Ensure effective communication of company directives, policies, and procedures as they pertain to in-store boutique operations.
- Establish and manage relationships with internal and external vendors and service providers.
- In partnership with the SVP of Retail and Sales: Develop and Conduct intermittent FS Boutique Internal Control Audits program and FS Boutique Excellence visits.
- Serve as the primary liaison between the SVP and Finance on full retail P&L tracking - consolidating revenue, expense, and margin data into a clear, leadership-ready view on a regular cadence
- Partner with Finance to ensure P&L reporting is accurate, timely, and aligned to the SVP's priorities; flag variances, trends, and risks before leadership reviews
- Own monthly and annual budget tracking across all sales teams, eventing, and retail operations - maintaining a consolidated view of spend against plan
Qualifications
- BA or BS degree
- Minimum of 5+ years of progressive experience in retail field, operations, and/or retail performance, preferably within the luxury industry.
- 1-2 years of inventory management and/or store management experience.
- Strong command of retail systems, inventory management, and operational workflows
- Comfortable with data, including the ability to find the right data from reporting tools, visualize data, and interpret it into data-driven action plans.
- Commitment to exemplifying the highest integrity and professional business standards.
- Creative and proactive approach to problem-solving and improving tools.
- The ability to work effectively as part of a team, but also independently.
- Excellent written and verbal communication skills.
- Superb organizational skills with particular attention to detail and the ability to handle multiple projects on time-sensitive schedules.
- Ability to interface with all levels of management and associates in a manner that promotes learning and mutual respect.
- Periodic weekend travel to boutiques may be required for inventory, openings and relocations.
Estimated Salary Range: $100,000 - $125,000
