Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident - especially when things are complex, emotional, or don't go as planned. We are not just here to respond quickly; we are here to help clients and designers feel understood, supported, and taken care of.
We are looking for an ambitious and talented Client Advisor to provide world-class consultation and design support to our Consumer & Trade clientele. Our ideal candidate will champion the Maiden Home brand, develop long-lasting relationships through clienteling, and use taste and judgement in problem solving our clients complex design and product inquiries. This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Over time, our goal is for this person to develop product and business expertise and rise within the company based on performance and interest.
Responsibilities
- Own relationships, judgment, and high-stakes moments for designers and high touch clientele, including but not limited to:
- Quote requests, customizations, order changes
- Delays, damages, quality issues
- Anything escalated or ambiguous
- Develop a deep understanding of Maiden Home products, materials and craftsmanship; use knowledge to guide our clients through recommendations, materials, and finishes.
- Adapt written and spoken communications to align with the Maiden Home Tone of Voice.
- Support trade accounts (designers, architects, developers) with pricing, program details, samples, and project timelines.
- When needed, own the full order lifecycle: quoting, deposits, order accuracy, lead times, delivery scheduling coordination, and proactive status updates.
- Build and maintain a strong client book over time; find opportunities to execute clienteling outreach to generate incremental sales.
- Develop long-term relationships and after-sale care plans (launches, re-upholstery, additional rooms, seasonal refresh, trade/client anniversaries).
- Maintain organized records of trade relationships, project milestones, and follow-ups in CRM dashboards.
- Work with stakeholders on special projects and initiatives that make the Client Services function more effective.
Qualifications
- 6+ years of relevant client-facing experience in any of the following fields:
- Trade sales (furniture, lighting, textiles, kitchens)
- Luxury retail management or Design retail
- Account management in high-touch environments
- Showroom-based brands serving designers or trade showrooms
- Interior design studio support roles
- Styling or visual merchandising
- Passion for and interest in Maiden Home brand, product & interior design
- Strong written and verbal communication skills & knack for tone of voice with a luxury clientele base
- Demonstrated ownership mindset & meticulous attention to detail with a healthy dose of hustle
- Seller's & clientele mindset; strength in building & maintaining professional relationships
- Highly collaborative and leans into building relationships with cross-functional partners
- Excited to build a strong foundation in Client Advisory at Maiden Home, and hungry for growth in the Maiden Home client-facing organization.
Anticipated Salary Range: $80,000 - $95,000
