Xcel Energy

Manager, Residential Customer Solutions and Results

Xcel Energy$112K — $147K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • College degree in business, marketing, or related field.
  • 7 years of experience in marketing product management and/or business analytics.
  • 3 years of experience in a regulated utility.
  • Demonstrated ability to manage competing priorities effectively.
  • Strong leadership skills with management/supervisory experience preferred.

Responsibilities

  • Lead project delivery to meet strategic goals and objectives.
  • Manage team priorities and optimize workflow for efficiency.
  • Serve as an expert on market insights and product strategies.
  • Champion business needs by managing requirements for business cases.
  • Oversee hiring, development, and performance management of team members.
  • Ensure accountability for achieving customer product goals and maintaining reporting standards.

Benefits

  • Annual Incentive Program
  • Medical/Pharmacy Plan
  • Dental and Vision insurance
  • Life Insurance
  • Tuition reimbursement
  • Flexible Spending Accounts (FSA)
  • 401(k) plan
  • Paid time off (PTO)
  • Parental Leave
  • Employee recognition program
Full Job Description
Position Summary

Join Xcel Energy's Customer Energy and Transportation Solutions team and help lead the change to a clean-energy future. We're looking for a proven leader to drive customer offerings for geographically targeted programs that reduce natural gas and/or electricity use in order to help avoid costly system upgrades. In this role, you'll provide dedicated leadership for product-based solution analysis and design, and lead a team delivering products and solutions that advance key priorities - from customer satisfaction and stakeholder engagement to trade relations, resource management and results. Energy-program experience and a solid grasp of utility regulatory frameworks are preferred. You may also represent the Company in stakeholder and regulatory proceedings.

Essential Responsibilities
  • Deliver projects, solutions and objectives to meet goals. Lead, set priorities and assign work to direct reports for maximum efficiency and to meet goals. Obtain resources and foster positive relationships with internal and external clients. Ensure effective application of business processes and guide continuous improvements. Finalize goals and plans with direct reports.
  • Provide expertise on all aspects of the business. Including target markets, product launches, advertising and promotion plans, customer management, pricing, channels, strategic planning, data analytics, operations, and/or budget management.
  • Drive and champion business needs. Manage group to provide requirements and market information for business cases.
  • Responsible for hiring, developing, training, coaching, counseling and rewarding a group of professional employees.
  • Accountable for customer product goal attainment, tracking and reporting.


Minimum Requirements

College degree, preferably in business, marketing or a related field.

- Seven years of experience in marketing product management, and/or business analytics required.

- Three years' experience in a regulated utility.

- Ability to prioritize multiple competing needs with finesse. Proven results.

Preferred Requirements

- Management/supervisory experience is strongly preferred. The ideal candidate would have experience, and preferably leadership experience, in several of these areas:
  • Leading a team to deliver customer programs
  • Understanding of utility regulatory requirements and frameworks
  • Strong analytical acumen and familiarity with utility potential studies and cost-benefit analyses
  • Comfortable in high-pressure settings, such as contested stakeholder meetings, executive presentations and acting as a witness in regulatory proceedings
  • Collaborative approach to creative problem solving of internal and external issues, including managing third-party relationships


Non-Bargaining

The anticipated starting base pay for this position is: $112,200.00 to $147,600.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 08/18/26

About Xcel Energy

Xcel Energy Careers

Join the dynamic team at Xcel Energy, where innovation meets expertise in the pursuit of sustainable energy solutions. As a leading energy company, Xcel Energy offers unparalleled job opportunities that empower professionals to advance their careers while contributing to environmental stewardship.

Work You’ll Do

At Xcel Energy, you’ll collaborate with skilled professionals dedicated to pioneering advancements in the energy sector. Our team is at the forefront of developing sustainable energy technologies that revolutionize how people consume energy. By joining us, you will be part of a culture that values diversity, leadership, and professional growth.

Innovate and Lead

Step into a role where your skills will directly enhance our capabilities in delivering reliable and sustainable energy. Xcel Energy is a hub for innovation, where your ideas can lead to groundbreaking solutions that shape the future of energy. Our leadership is committed to fostering an environment where creativity and strategic thinking are at the core of our operations.

Career Development

Xcel Energy is deeply invested in the professional development of its team members. With a variety of career paths available, from engineering to customer service, your journey with us is filled with endless possibilities. We support your growth with robust training programs, leadership development opportunities, and diversity training that prepare you for success.

Join Our Team

Explore the numerous employment opportunities at Xcel Energy, from entry-level positions to senior roles. We are hiring individuals who are passionate about making a difference and ready to contribute their expertise to our mission of delivering safe, clean, and reliable energy.

Internship Programs

Kickstart your career with an internship at Xcel Energy. Our internships provide hands-on experience in real-world projects that matter. You’ll gain invaluable insights into the energy sector while developing essential skills that will enhance your resume and increase your marketability.

Benefits and Culture

Xcel Energy is not just about work; we care about our employees' well-being. We offer competitive benefits, including health care, retirement plans, and wellness programs, designed to keep you at your best. Our inclusive culture encourages collaboration and offers networking opportunities that foster connections and professional growth.

Stay Connected

Keep up to date with the latest at Xcel Energy: - **Search Xcel Energy Jobs**: Find positions that match your skills and interests. We look for driven, curious, and innovative team players. - **Read Careers Blog**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Xcel Energy. Join Xcel Energy today and be part of a team that is dedicated to building a sustainable future. Your career at Xcel Energy is not just a job; it’s an opportunity to excel in an environment that appreciates your contribution and supports your professional growth.
Learn more about Xcel Energy
Size
11,321 employees
Market Cap
$38.6 billion
Industry
Net Income
$1.4 billion
Founded
2000
5 Year Trend
+3.9%
Revenue
$11.5 billion
NASDAQ

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