Manager, Real Estate Services PLEASE NOTE: As Mastercard is a global company, we sometimes have team members from outside of the location listed on this posting that are reviewing submitted applications. Please attach a copy of your resume in English to expedite the screening process. Overview: • The Real Estate Services (RES) team supplies multiple services to Mastercard’s core business - real estate transactions (acquisition, leasing, and disposition), workplace strategies, facilities management, capital project management, lease administration, workplace safety, data center management, environmental sustainability, and physical climate risk. • These competencies are conducted through global alignment, proactively planning / execution, and optimization of enterprise’s occupancy needs to ensure best in class quality of services and continuous improvement. • This role will drive our North America customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Role: • Work with the Director of Real Estate Services to develop real estate leasing / disposition strategies and implementation plans to manage business growth, improve workplace quality, drive cost savings, and optimize the real estate portfolio in Mastercard’s New York City office. Manage internal and external stakeholders across multiple geographies to drive portfolio performance and operational excellence. • Develop and nurture relationships with local leaders and business units to implement workplace management policies, processes, and best practices aligned with global service standards. • Collaborate with RES global services providers including facilities management, engineering, food services, and mail services to achieve set goals as well as ensure their onsite teams perform optimally and track operational efficiencies. • Serve as the primary point of contact for landlord and property management relationships, upholding local law and building standards in day-to-day building operations. • Collaborate with Capital Projects teams to support the execution of high-visibility workplace initiatives, ensuring timely stakeholder communications and regular project updates. • Partner cross-functionally with Workplace Experience, Communications, Meeting & Travel Services, Physical Security, and Technology teams to ensure alignment on Real Estate Services initiatives. • Represent and advocate for RES function in all regional leadership meetings. • Oversee capacity and space planning competencies to establish clear business needs. • Partner with Environmental Sustainability team to ensure green lease, design, and building standards are fully integrated across the intended portfolio. All About You: • Must be fluent in English (verbal and written). • Thorough understanding capacity planning, facilities management, project, and transaction management principles / concepts. • Professional accreditations from GBCI/Green Star/BREEM, IFMA / BIFM, CoreNet Global, RICS (e.g., LEED/Green Star/BREEM, FMP, CFM, MCR, and MRICS) in any / all discipline will be given preference. • Proven understanding and management experience within North America on a regional multi-office basis. • Effective communicator comfortable engaging all levels of management. • Ability to meaningfully collaborate with executive leadership to present business cases, financials, and design concepts effectively. • Strong understanding of outsourcing in corporate real estate and supplier partner management concepts, with special emphasis on adoption of global outsourcing models. • Strong people skills, with proven ability to build rapport with internal / external stakeholders to educate and guide them through strategic RES standards and initiatives. • Strategic thinker with strong analytical skills and ability to provide thought leadership. • Exceptional verbal, written, and presentation skills. • Ability to work independently and with cross-functional / multi-cultural teams. • Regional travel as needed. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges New York City, New York: $131,000 - $216,000 USD