Title and Summary

Manager, Product Management, Offers for Publishers

Overview:

Mastercard Offers delivers insight-driven targeted and un-targeted offers to brands and consumers around the globe, creating unparalleled preference and engagement that is a key contributor to Mastercard’s Data & Services organizational growth and success.

The Offers product aggregates offers from multiple sources and uses a cardholder’s past spend and transaction history to rank and determine the most relevant offers for each individual cardholder.

As a member of the Product Development team, you will focus on building the features and capabilities that help programs connect cardholders to merchant brands via our partner publishing channels. Specifically this role be responsible for driving capabilities and initiatives around maximizing cardholder engagement with the program and creating a best-in-class user experience.

What you will do:

• Drive initiatives to grow revenue and consumer engagement in the Loyalty Offers space
• Have visibility into the design of the customer journey and will work with both in house UX designers and 3rd party partners to create and optimize a best-in-class user experience
• Collaborate with Commercialization and Market Enablement teams to identify and create the various consumer touch points that drive the optimal engagement experience
• Make use of research, consumer user studies, metrics and competitive analysis to understand the business needs and identify any product gaps
• Collaborate closely with Engineering, Sales, Marketing, and Strategy teams to develop comprehensive product roadmaps and delivery plans that include incremental value release points
• Work with the Go-to-Market and Strategy teams in designing tests and experiments to drive acquisition and activation funnels
• Make trade-off decisions for product features, ensuring stakeholders are kept abreast of changes
• Use runtime metrics of their services in market as a feedback loop into the backlog and balance the priorities against new feature requests
• Own the product requirements, delivery to markets, and ongoing support of your feature areas

All about you:

• Substantial experience owning end-to-end product roadmap strategies, definition, and product lifecycle from idea to requirements to sizing to delivery and maintenance.
• Very comfortable using product lifecycle management tools to facilitate product development discipline (such as JIRA, ALM, Aha or New Relic)
• Strong experience working with engineering teams in scrum or agile methodologies to ensure clarity for predictive delivery
• Passionate about writing Business Requirement Docs, Product Requirement Docs, or User Stories to ensure good product development
• Experience with batch, file processing, or AI/ML experience
• Passionate about organization and inter-dependency mapping, ensuring successful release planning and delivery across teams
• Experience working with architects and data engineers/data scientists
• Proficiency with Microsoft Tools (i.e., PowerPoint, Excel, Teams,)
Ideal candidates will also have experience in:
• Ad Tech/Mar Tech
• DB and Back End Systems
• Understanding of cloud technologies and services
• Identifying, sourcing, and working with 3rd party providers or vendors
• Working for a global, highly matrixed organization that regularly interacts with various regions in different time zones.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Arlington, Virginia: $150,000 - $254,000 USD

O'Fallon, Missouri: $130,000 - $221,000 USD