DraftKings

Manager Player Development, Canada

DraftKings • $90K — $120K *
US-AnywhereRemote in Canada
Hospitality & Recreation
5 - 7 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field
  • 5+ years in Gaming, Hospitality, Sales, or Marketing
  • 3+ years managing a sales team
  • Strong understanding of product strategies
  • Experience in coaching for customer service excellence

Responsibilities

  • Drive VIP sales metrics to boost customer engagement
  • Contribute to process improvement and compliance initiatives
  • Collaborate with Analytics teams on reinvestment programs
  • Assist in developing and implementing sales training programs
  • Participate in client issue escalation and resolution
  • Manage team performance through coaching and feedback

Benefits

  • Guidance in obtaining necessary State Gaming Licenses
  • Opportunity to lead a high-performing VIP team
  • Engagement with cross-functional departments
  • Focus on innovation and operational efficiency
  • Exposure to analytics and data-driven decision making
Full Job Description
The Crown Is Yours

Elevate everything we do on the VIP team and be at the forefront of change. As a Player Development Manager, you'll coach Player Development Executives and VIP Hosts to deliver premier services to our VIP players and increase net revenue through proactive sales tactics while promoting outstanding service to new and existing VIP customers. While leading this team, you'll drive innovation and implement optimal processes through thoughtful and strategic cross-functional work.

What you'll do
  • Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
  • Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
  • Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions.
  • Assist VIP leadership in developing and implementing sales training programs.
  • Participate in the escalation process including working with clients and other DK departments to resolve client cases.
  • Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

What you'll bring
  • Bachelor's degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
  • At least 3 years of experience managing a sales team through effective communication, coaching, and performance management.
  • Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues.
  • Experience in coaching a team to deliver quality customer experience and consistent sales techniques.
  • Must be able to obtain and maintain required State Gaming Licenses.


#LI-AC2

We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

About DraftKings

DraftKings is an American daily fantasy sports contest and sports betting operator. The company allows users to enter daily and weekly fantasy sports–related contests and win money based on individual player performances in five major American sports, Premier League and UEFA Champions League soccer, NASCAR auto racing, Canadian Football League, the XFL, mixed martial arts and Tennis. In August 2018, DraftKings launched DraftKings Sportsbook in New Jersey becoming the first legal mobile sports betting operator in the state. Since launching in New Jersey, DraftKings has opened mobile sports betting operations in Indiana, Pennsylvania, West Virginia and opened in New Hampshire December 30, 2019 after reaching contract with the New Hampshire Lottery. Retail sports betting is available in Iowa, Mississippi and New York. DraftKings Sportsbook mobile and retail sports betting products allow bettors in each state engage in betting for most major U.S. and international sports. As of April 2016, the majority of U.S. states consider fantasy sports a game of skill and not gambling. In November 2016, FanDuel and DraftKings, the two largest companies in the daily fantasy sports industry, reached an agreement to merge. However the merger was terminated in July 2017 due to it being blocked by the Federal Trade Commission as the combined company would have controlled a 90 percent of the market for daily fantasy sports. As of July 2017, DraftKings had eight million users.
Learn more about DraftKings
Size
3,400 employees
Market Cap
$4.9 billion
Industry
Information Technology
Net Income
-$577.9 million
Revenue
$292.3 million
NASDAQ
DKNG
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at DraftKings

More Hospitality & Recreation Jobs

Find similar Manager Player Development, Canada jobs:

NationwideRemote