Manager, Order-to-Cash (AR) Operations
Job DescriptionThe Manager, Order-to-Cash (AR) Operations is responsible for leading end-to-end accounts receivable operations, including collections, cash application, and customer deductions, while driving performance visibility, process improvement, and cross-functional alignment.
This role goes beyond traditional credit and collections management. It requires a leader who can analyze trends, identify root causes, and translate data into actionable insights that improve working capital, operational efficiency, and customer experience.
The ideal candidate is a strong operator and business partner who can lead a team, influence cross-functional stakeholders, and drive continuous improvement in a complex, multi-system environment.
Key Accountabilities- Lead and manage AR operations across collections, cash application, and deductions
- Provide clear direction, coaching, and performance management for a team of AR professionals
- Serve as the primary escalation point for customer and internal issue resolution
- Ensure timely and accurate execution of key processes
- Own and monitor key AR performance metrics including aging trends and past due performance
- Analyze data to identify trends, root causes, and improvement opportunities
- Deliver insights to leadership related to working capital and performance
- Oversee credit decisions and evaluate customer financial risk
- Partner with Sales and Finance to balance risk and customer relationships
- Lead continuous improvement initiatives across AR processes
- Drive automation and standardization efforts across systems
- Partner closely with Sales, Finance, and Customer Service to drive outcomes
Qualifications/Requirements- Bachelor's degree within Accounting or Finance required.
- 5+ years in AR, credit, collections, or finance operations required.
- Minimum of 2+ years of leadership experience required.
- Strong knowledge in Microsoft Excel, Word, and Outlook
- ERP experience required- Oracle a plus
- Ability to provide guidance and direction to team of Collections Representatives
- Strong leadership, communication, and analytical skills
Capabilities and Success Factors- Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
- Manages Complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
- Drives Results - Consistently achieving results, even under tough circumstances.
- Ensures Accountability - Holding self and others accountable to meet commitments.
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Total Rewards and Benefits- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan - purchase company stock at a discount!
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
