The Home Depot

Manager Ops Process

The Home Depot • $80K — $110K *
Atlanta, GA 30349In-Person
Business Services
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience in consulting or project management within a corporate environment
  • Bachelor's degree in a relevant field
  • Strong analytical skills and business acumen
  • Knowledge of SQL/GBQ is a plus
  • PMP certification preferred
  • Experience collaborating with cross-functional teams

Responsibilities

  • Develop and implement service operations improvements
  • Oversee daily processes related to specific responsibilities
  • Analyze problems and guide the team toward resolution
  • Provide insights and recommendations based on market analysis
  • Communicate effectively to build partnerships across the organization
  • Maintain operational knowledge and processes within store operations
  • Proactively manage issues and roadblocks as they arise
  • Train and guide others on specific processes

Benefits

  • Overnight travel required 5% to 20% of the time
  • Comfortable indoor workspace
  • Opportunities for professional development
  • Collaborative work environment with cross-functional teams
  • Engagement in strategic projects with significant impact
Full Job Description
Position Purpose:

The Manager, Strategic Execution is responsible for leading cross-functional workstreams that turn strategy into disciplined execution across complex initiatives. This role partners with senior business leaders to bring structure, clarity, and accountability through clear roadmaps, milestone tracking, risk management, and decision readiness. The manager ensures work is well-defined, dependencies are surfaced, benefits and resourcing are understood, and commitments are executed as planned. Success in this role requires strong problem-solving skills, detailed organizational capabilities, the ability to lead through influence, and comfort navigating ambiguous, fast-moving environments. This position is ideal for someone who excels at driving alignment, enabling informed decisions, making progress visible across large organizations, and has a bias for urgency.

Key Responsibilities:
  • 20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization's bottom line. Manage/drive core services operations projects and/or process improvements.
  • 15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
  • 10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
  • 10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
  • 10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
  • 10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
  • 10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
  • 10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
  • 5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.


Direct Manager/Direct Reports:
  • This Position typically reports to Senior Manager Ops Process.
  • This role has 0 direct reports.


Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • Novice SQL/GBQ skills
  • Certified Project Management Professional (PMP)
  • Prior experience in a consulting and/or project management role within a corporate environment preferred
  • Strong analytical stills and business acumen
  • Demonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles
  • 3 years of sales or process management in related area


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 5


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • No previous leadership experience


Preferred Leadership Experience:
  • 1+ year of previous leadership experience


Certifications:
  • Certified Project Management Professional (PMP)


Competencies:
  • Action Oriented
  • Manages Ambiguity
  • Communicates Effectively
  • Strategic Mindset
  • Strong business, functional and/or store knowledge for their area of responsibility
  • Strong operations, retail and/or field experience required
  • Ability to partner/communicate well with the field/stores
  • High sense of urgency in responding to field needs
  • Strong big picture; strategic thinking skills
  • Strong quantitative skills such as statistics and data analysis

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at The Home Depot

More Business Services Jobs

Find similar Manager Ops Process jobs:

NationwideAtlanta, GA