Tuxedo Operations Manager

Tailored Brands is a leading omnichannel specialty retailer of menswear, including suits, formalwear and a broad selection of business casual offerings. The company aims to help its customers love the way they look and feel for their most important moments by delivering personalized products and services through a convenient network of stores and e-commerce sites. The company's brands include Men's Wearhouse, Jos. A. Bank, Moores and K&G Fashion. At Tailored Brands, we value differences and know they make us better. We are always working to make our Company a more diverse, equitable and inclusive place to work.

About the Job

As a Tuxedo Operations Manager, you will manage all daily operations and tasks related to the Tuxedo Rental return process and dock operations. Must be able to work in a fast-paced, time sensitive environment. Generate, reconcile, process reports, including researching inventory discrepancies and collaborating with other departments as needed. The successful candidate must be able to provide effective leadership of operational execution and planning to ensure the absolute best service.

What You'll Do | Key Accountabilities:

Manage daily operations of a department within the tuxedo rental assembly process. The successful candidate must be able to provide effective leadership in a fast paced, time sensitive operation. The responsibilities of the Operations Manager include but are not limited to:
• Effectively supervises manpower in the distribution Tuxedo production assembly
• Establish challenging individual and team goals
• Assist Management to develop and executing operational plans (Production, and Resource planning)
• Implement team and individual training
• Work with other departments within the distribution center to solve merchandise processing and shipping problems
• Participate in daily planning meetings with all Tuxedo Rental functional managers
• Interact with and maintain a positive relationship with management, department staff, store personnel, and vendors
• Ensure departmental best practices and procedures are used by staff
• Maintain equipment inventory
• Maintain a high-quality work environment
• Document and track metrics to measure efficiency of departments
• Document and track formal training, counseling, and annual performance appraisals
• Weekly/Monthly operational analysis
• Special projects as needed
• Ensure employee morale is kept at a high standard

Skills & Experience:
• High School Diploma or Equivalent required, College degree preferred
• Minimum three (3) years direct experience managing a large size (100-150) employee-based population in a production, assembly, or in a fast-paced, high-volume distribution center environment with a high degree of responsibility
• Must be "hand-on" with strong leadership and managerial skills
• Experience in and solid understanding of Process Management, Inventory Control, and Quality Assurance in a production environment
• Proficient computer skills in Microsoft Office products including Word, Excel and Outlook and the ability to learn proprietary programs
• Knowledge of database software, Internet software, and website technology is a plus
• Excellent communication (verbally and written) with all levels of organization and able to build effective relationships with others
• Highly motivated and high initiative in providing proactive efforts to resolve discrepancies with a high sense of urgency to meet deadlines
• Analytical and critical thinking skills are required
• Excellent problem-solving skills in all areas of responsibility
• Must have good judgment and common-sense approach to business needs
• Proven experience working with all levels of employees and management and ability to garner the loyalty and trust of direct reports
• Ability to motivate, to encourage, and to lead a team-oriented environment
• Must have a "can-do" attitude with a sense of urgency and dedication to the success of the overall business mission
• Effective time management and conflict management skills
• Must have excellent attention to detail with strong organizational, multi-tasking and follow-through skills
• Must always be professional and have a positive attitude with the highest level of customer service
• Possess a sense of urgency required to work in a deadline driven environment
• Bilingual (English/Spanish) is a plus
• Dependable team player willing to do what it takes to get the job done and flexible in scheduling is required based on business needs (i.e., increased hours, weekends, holidays, and volume of work, staffing shortages, etc.)
• Ability to work in a warehouse environment setting with physical demands that include continuous standing, walking, sitting, use of hands and fingers, grasping, reaching, climbing or balancing, stooping, bending, kneeling, squatting, stretching, crouching, crawling, pulling, pushing, working and reaching overhead, using ladders or lifts, using material handling equipment, radio-frequency (RF) scanners, and frequently lifting and/or moving up to 50 pounds or more
• Physical Demands
• Individuals may need to sit or stand as needed. The position requires walking primarily on a level surface for periodic periods through the day. The employee may reach above shoulder heights or below the waist or lift as required to store materials throughout the workday. Proper lifting techniques are required.

Reporting - Working Relationships

Reports directly to The Tuxedo Director

Work Environment, Physical & Mental Demands
• Continuously standing, walking, sitting, reaching and working overhead, climbing, balancing, stooping, bending, kneeling, squatting, stretching, crouching, and crawling
• Frequent use of hands and fingers for grasping, reaching, pulling, and pushing
• Frequent use of ladders and/or lift equipment
• Frequently lifting and/or moving up to 50 pounds or more

Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.

Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs.

The starting rate for this position is $80,704 - $107,598 and may increase to $134,493 depending on merit, length of service with the Company, and other factors. We take into consideration an individual's skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.