Iron Mountain is seeking an experienced Imaging Operations Manager to join our Digital Solutions team. In this role, you will be responsible for driving site financial performance, managing end-to-end imaging workflows, and leading a multi-shift team while maintaining absolute compliance with security protocols and chain-of-custody standards. What You'll Do (Responsibilities) In this role, you will: • Drive financial and capacity excellence: Oversee site financials to promote positive revenue and margin trends while directing capacity planning, equipment utilization, and comprehensive disaster recovery processes. • Ensure operational compliance and security: Guarantee all physical and digital document handling processes strictly align with organizational security policies, internal imaging standards, and local labor laws to maintain an audit-ready environment. • Lead large-scale federal document processing and imaging operations, ensuring compliance with all contract requirements, security standards, and customer service level agreements. • Drive site financial performance by managing labor costs, productivity, capacity planning, equipment utilization, and revenue objectives while maintaining margin expectations. • Oversee end-to-end imaging workflows including receiving, preparation, scanning, indexing, quality control, data validation, storage, and destruction activities. • Ensure strict adherence to chain-of-custody requirements, IRS Publication 4812 controls, NARA requirements, privacy regulations, and organizational security standards. • Manage disaster recovery, business continuity, operational readiness, and risk mitigation activities to ensure uninterrupted service delivery. • Develop and maintain strong customer relationships while serving as the primary operational point of contact for federal stakeholders, auditors, and internal leadership teams. • Utilize data analytics, operational metrics, and continuous improvement methodologies to drive productivity, quality, and customer satisfaction. • Lead multiple shifts and departments while fostering a culture of accountability, engagement, safety, and operational excellence. • Direct workforce planning, recruiting, onboarding, training, succession planning, and employee development initiatives. • Ensure audit readiness and compliance with all federal, state, local, and company regulations. What You'll Bring (Skills & Qualifications) The ideal candidate will have: • 7+ years of experience leading large-scale document imaging, records management, business process outsourcing (BPO), logistics, or federal operations environments. • Experience managing operations of 100+ employees is required, including multiple supervisors, team leads, and cross-functional teams. • Demonstrated success leading multi-shift operations in highly regulated environments requiring strict security and compliance controls. • Strong financial acumen with experience managing budgets, labor forecasting, productivity targets, and operational P&L performance. • Extensive knowledge of high-volume document processing, imaging workflows, quality assurance programs, chain-of-custody controls, and records management best practices. • Experience supporting federal government contracts, IRS programs, or other regulated government customers strongly preferred. • Proven ability to lead organizational change, drive continuous improvement initiatives, and implement scalable operational processes. • Bachelor's Degree required; Master's Degree preferred. Preferred Qualifications • Experience managing federal records, tax processing, digitization, or large-scale imaging programs. • Knowledge of NARA requirements, IRS Publication 4812, PII/SBU handling requirements, and federal security controls. • Lean Six Sigma, PMP, or other operational excellence certifications preferred. What We Offer (Benefits) • Location: 8600 Harry Hines Blvd, Dallas, TX 75235 • Shift flexibility required (1st or 2nd as business needs dictate) • Paid Vacation + 7 Paid Holidays + Sick Pay • Competitive compensation and benefits aligned with the experience. • Comprehensive health, wellness, and retirement plans (Medical, Dental, Vision Insurance on Day One; Fidelity 401(k) with match, Life Insurance, Short-Term Disability, Flexible Spending Account, Paid Volunteer Days). • Opportunities for continuous learning and professional growth (Education Reimbursement, Advancement opportunities). • Must be willing and able to obtain a Public Trust Clearance. Only US Persons are eligible for this level clearance, hence for this position, Iron Mountain will consider only US Persons. #OPS Category: Operations Group