Manager - Operations Strategic Initiatives

• Full-Time | 40 hours per week.
• Monday- Friday | Hours will vary.
• Hybrid - Downers Grove, IL.

Benefits:
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The Manager, Strategic Initiatives will lead and drive strategic transformation initiatives across Duly, ensuring successful execution of high-impact projects, fostering a culture of continuous improvement, and aligning operational efforts with organizational goals. This role combines strategic analysis, program leadership, and cross-functional collaboration to deliver measurable results that advance Duly's enterprise-wide objectives.

MAJOR RESPONSIBILITIES

• Lead the planning, execution, and monitoring of enterprise transformation initiatives, ensuring alignment with organizational strategy and priorities.

• Translate strategic objectives into actionable operational plans, driving initiatives that deliver measurable business impact.
• Diagnose complex business challenges, structure solutions, and develop actionable recommendations with a focus on tangible results.
• Collaborate with cross-functional teams-including the Growth Office, Operations, Finance, and Clinical teams-to execute initiatives and optimize processes.
• Manage select enterprise projects, including partnerships, operational KPI tracking, and targeted growth strategies.
• Implement project management best practices to enhance efficiency, effectiveness, and accountability across initiatives.
• Create and refine demand models to support growth strategy, leveraging data-driven insights for market prioritization and resource allocation
• Develop frameworks and reporting capabilities to track Key Performance Indicators (KPIs) and measure the impact of transformation initiatives.
• Conduct market research, strategic analysis, and financial/operational assessments to inform enterprise decision-making.
• Utilize data analytics to generate insights, identify improvement opportunities, and measure transformation outcomes.
• Mentor and guide junior team members, providing leadership in project execution, analytical approaches, and cross-functional collaboration.
• Operate effectively in ambiguous environments by independently structuring complex problems, identifying required data and stakeholders, and driving work from initial question through recommendation and execution.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Business, Economics, Healthcare Administration, or related field required.
• Master's degree preferred.
• 4+ years of relevant experience, including demonstrated leadership in executing enterprise transformation initiatives.
• Proven ability to drive operational results in a matrixed and complex organization.
• Experience in healthcare operations, strategy, specialty healthcare operations or M&A strongly preferred.
• Experience working on the provider side of healthcare (e.g., hospitals, clinics, or physician groups) preferred
• Experience working with Epic or another electronic medical record (EMR) platform, with familiarity navigating ambulatory clinical and operational workflows, preferred.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $116,000-174,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.