Royal Bank of Canada

Manager, Operational Risk Quality Assurance and Methodology

Royal Bank of Canada • $90K — $120K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in the financial services industry
  • Familiarity with Canadian banking products, processes, and organizational structure
  • Strong oral, written, and presentation skills
  • Ability to influence and engage with a risk-based approach
  • Proactive problem solver with strong analytical skills
  • Proficient in MS Office Suite including Excel and Access
  • University degree required.

Responsibilities

  • Support development and maintenance of Operational Risk Management methodology documents
  • Produce quality assurance reports on ORM practices using RBC AI tools
  • Assist Operational Risk directors in ensuring compliance of ORM programs
  • Coordinate collection of ORM materials for audits and examinations
  • Facilitate preparation of meeting materials for Group Risk Management
  • Organize governance meetings and liaise with presenters for material collection
  • Collaborate with IT on user acceptance testing of risk triage tools.

Benefits

  • Comprehensive Total Rewards Program
  • Opportunity to make a lasting impact
  • Work in a dynamic, collaborative, and high-performing environment
Full Job Description
Job Description

What's the opportunity?

You will act as the first line of defense for operational risk, responsible for assisting PB &CB business and functions in identifying and mitigating operational risk. You will monitor adherence of PB &CB's ORM practices with enterprise ORM program requirements. You will provide PB & CB leaders with advice and subject matter expertise regarding operational risk management in support of effective operational risks management and mitigation. You will support ORM Governance team and work as a back-up for other team members when needed.

What will you do?

  • Support the development of PB &CB's Operational Risk Management methodology documents and maintain the methodology documents on PPL, ensuring they are up to date
  • Produce quality assurance reports to monitor adherence of PB&CB's ORM practices with enterprise program requirements leveraging RBC AI tools
  • Support the review with Operational Risk directors for PB &CB business units to ensure OR programs are executed in compliance with requirements
  • Coordinate the collection of required ORM materials during internal audit and regulatory exams
  • Facilitate the preparation of external event reports with Operational Risk directors as meeting materials for the monthly Group Risk Management (GRM) and Operational Risk meeting
  • Organize governance meetings and coordinate with meeting presenters to collect pre-mail materials
  • Collaborate with IT team and perform UATs for various change initiatives to risk triage tools in line with updates to enterprise standards, operational risk policies and procedures
  • Back up Manager Operational Risk Reporting in the team to support risk reporting deliverables


What you need to succeed

Must have:

  • 5+ years in the financial services industry experience
  • Knowledge of Canadian Banking products, processes, and organization
  • Professional oral, written and presentation skills
  • Good impact and influence skills, ability to work with a risk and control mindset and apply a risk-based approach
  • Passion for problem-solving, strong analytical and research skills, a proactive and inquisitive nature, and ability to challenge current practices while leveraging AI to drive innovation and efficiency
  • Proficiency in MS Office Excel, Visio, Word, PowerPoint, and Access
  • University degree


Nice to have:

  • Operational Risk background


What's in it for you?

  • A comprehensive Total Rewards Program
  • Ability to make a difference and lasting impact
  • Opportunity to work in a dynamic, collaborative, progressive, and high-performing organization


Job Skills
Communication, Operational Risks, Quality Assurance Analysis, Risk Control, Risk Management, Stakeholder Engagement, Teamwork, Waterfall Model

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-23

Application Deadline:

2026-07-18
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

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