American Express

Manager of Technology Operations

American Express$110K — $130K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, technology, or equivalent experience
  • 3-5 years of experience in technology, business, or product operations; business process re-engineering, or a related field
  • Expert communication skills to translate complex ideas into clear, actionable insights
  • Demonstrated ownership mindset with the ability to independently drive initiatives end-to-end
  • Proven ability to lead cross-functional initiatives and align stakeholders in ambiguous environments
  • Strong analytical and systems thinking skills to identify high-impact opportunities and drive improvements
  • Experience applying product management practices, including backlog prioritization and defining success metrics/OKRs

Responsibilities

  • Cultivate high-trust partnerships with stakeholders and senior leaders to solve business priorities and challenges
  • Develop structured artifacts to clarify operating models, processes, and performance expectations
  • Lead workshops to analyze workflows, identify opportunities, and define improvement actions
  • Conduct external research to uncover improvement opportunities and benchmark effectiveness
  • Own prioritization of cross-functional improvement initiatives through a prioritized backlog
  • Coordinate development and measure the value realization of improvement initiatives through systems and workflow automation

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements
  • 20+ weeks paid parental leave for all parents, regardless of gender
  • Free access to global on-site wellness centers staffed with nurses and doctors
  • Free and confidential counseling support through Healthy Minds program
  • Career development and training opportunities
Full Job Description
Job Description

The Delivery Enablement team enhances Digital Workplace effectiveness by increasing operational transparency and driving continuous improvement.

Reporting to the Director of Delivery Enablement, the Manager of Technology Operations will collaborate across Digital Workplace to lead the analysis, design, and adoption of initiatives that materially improve the way we deliver products and services to colleagues.

Responsibilities

  • Cultivate high-trust partnerships with DW stakeholders and senior leaders to orient problem-solving to business priorities and operational challenges
  • Develop structured artifacts (e.g., value stream maps, A3s, and analytical readouts) to establish clarity on operating models, processes, and performance expectations
  • Lead problem-solving workshops to analyze end-to-end workflows, identify opportunity areas, and define improvements that enhance effectiveness
  • Conduct external research to inform improvement opportunities and benchmark effectiveness
  • Own prioritization of cross-functional improvement initiatives through a backlog aligned to impact and Digital Workplace priorities
  • Coordinate development and measure value realization of improvement initiatives, such as establishing measurement systems, automating workflows, and deploying agentic solutions


Qualifications

Minimum Qualifications:
  • Bachelor's degree in business, technology, or equivalent experience
  • 3-5 years of experience in technology, business, or product operations; business process re-engineering; or a related field
  • Expert communication skills to translate complex ideas into clear, actionable insights
  • Demonstrated ownership mindset with the ability to independently drive initiatives end-to-end
  • Proven ability to lead cross-functional initiatives and align stakeholders in ambiguous environments
  • Strong analytical and systems thinking skills to identify high-impact opportunities and drive improvements
  • Experience applying product management practices (e.g., backlog prioritization, roadmap definition, and defining success metrics/OKRs)


Preferred Qualifications:
  • Experience in Digital Workplace, End User Computing, or related domains
  • Certifications in Agile (e.g., Scrum, Scaled Agile Framework), ITIL, Process Improvement, or Product Management
  • Expertise in financial evaluations, including total cost of ownership, operating effectiveness, and external benchmarking
  • Experience using Jira or similar Agile work management tools
  • Master's degree in business, technology, or related field


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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