Kelli's is looking for a hands-on
Manager of Information Technology to support our growing organization and retail operations. This position is responsible for the technology, infrastructure, point-of-sale systems, and IT operations that keep our corporate office, distribution center, and retail locations running effectively.
This is a
working management role for someone who enjoys being hands-on and solving problems-not simply delegating them. You will configure systems, support new store openings, troubleshoot networks and POS issues, administer Microsoft 365 and servers, and serve as a senior technical resource for the organization.
Position is based in-house M-F.What You'll Do- Lead the technology setup and implementation for new retail store openings, including POS systems, registers, networks, wireless, and related equipment.
- Configure and administer NCR Counterpoint point-of-sale systems across multiple locations.
- Troubleshoot POS, payment, network, connectivity, and system issues and identify root causes.
- Manage payment terminals and related hardware, including deployment, replacement, inventory, and decommissioning.
- Administer Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, and endpoint policies.
- Manage Windows Server, Hyper-V, Active Directory/Entra ID, networking, firewalls, VPNs, wireless systems, and site connectivity.
- Manage company endpoints, including imaging, deployment, patching, monitoring, antivirus, and equipment refreshes.
- Support warehouse technology, including handheld devices and barcode scanning equipment.
- Maintain backup, recovery, and disaster-recovery processes and conduct periodic restore testing.
- Implement assigned IT security and compliance controls, including vulnerability management, patching, MFA, access reviews, and audit requirements.
- Support PCI DSS requirements related to our retail and payment environments.
- Partner with Human Resources on employee onboarding, system access, and timely deprovisioning.
- Serve as the second-level technical escalation for the Service Desk.
- Work closely with store operations, Cloverkey leadership, development, vendors, and hospital partners to resolve technology issues.
- Manage day-to-day technology vendor relationships, service tickets, equipment, licenses, warranties, and subscriptions.
- Maintain accurate IT documentation, procedures, and runbooks.
- Travel to retail locations for installations, new store openings, go-lives, and post-opening support.
Requirements
What We're Looking For- 5+ years of progressive hands-on IT experience, including experience in a lead, supervisory, or senior technical role.
- Experience supporting a multi-site environment, preferably retail, restaurant, healthcare, or another distributed operation.
- Hands-on experience with: Windows Server and virtualization
- Active Directory and/or Entra ID
- Microsoft 365 administration
- TCP/IP, VLANs, routing, switching, wireless, firewalls, and VPNs
- Enterprise endpoint management
- Experience administering a retail point-of-sale system and configuring a new location
- NCR Counterpoint experience is strongly preferred.
- Experience with payment terminals and an understanding of PCI DSS requirements.
Preferred Qualifications- Direct NCR Counterpoint administration experience.
- Experience opening new retail locations.
- Experience working in a hospital or healthcare facility environment.
- Experience with CIS Controls, NIST, PCI DSS, or other formal security frameworks.
- Experience with Jira and Confluence.
- Experience with remote monitoring and management platforms.
- Experience supporting warehouse handheld devices, barcode scanning, or warehouse management technology.
- CompTIA, Microsoft, Cisco, ITIL, or other relevant certifications.
- Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered.
Knowledge/Skills/Abilities:- Strong troubleshooting and problem-solving skills.
- Excellent follow-through and written communication skills.
- Ability to manage multiple priorities and meet firm deadlines.
- Ability to work effectively with both technical and non-technical teams.
- Valid driver's license and ability to travel approximately 25-30%.
- Ability to work occasional evenings and weekends for installations and store openings.
- Ability to lift and position equipment weighing up to 50 pounds.
- Ability to work in office, warehouse, retail, and hospital environments.
